Hussain Karmally Email & Phone Number

Irvine, California

City Of Industry, Ca

• Provided client support and technical issue resolution via E-Mail, phone, screen sharing and other electronic medium for NVR’s, DVR’s, IP Camera’s, access control and IP Intercom solutions.• Worked closely with the core engineering team to develop maintenance releases, as well working with the field and engineering teams to develop solutions. • Performed analysis and resolved customer’s support issues tracked by sales force, able to configure software to connect to Internet application servers.

Aliso Viejo, Ca

• Managed all aspects of RMA cases from open to closed through CRM within a timely manner, regardless of the issue or follow up involved• Responsible for daily processing of RMA’s on CRM and cancellation cases along with serving as a proficient hardware fulfillment team member for back up during peak order times, bringing down backlog by 95%

Fremont, Ca

• As a subject matter expert in memory chips, resolved 65% of business issues by applying technical expertise to provide alternative solution. • Merchandise received undergo Quality Assurance Testing, Bench marking and risk assessment in support to Qualify to vendor specifications (i.e. Dell, HP, ZIP ZOOM FLY, AMAZON) • Worked closely with the technical support team, ”RAM GUY”, with Customer’s to resolve escalated issues and complaints via online support forums.

San Jose, Ca

• Provided training and technical support for our Web-based hiring management / applicant sourcing/tracking systems.• Wrote technical bulletins for internal and external audiences.• Managed Multi departmental: assigned daily tasks and coordinate daily responsibilities, hands-on recruiting high-caliber employees for several business units throughout the company. Source, screen, interview, offer, negotiate and close successful candidates in a timely manner.