Hussain Kango Email & Phone Number

Pakistan

Islamabad, Islāmābād, Pakistan

Ready to make my mark! Looking forward to connect with you all for mutual beneficial growth of our companies

Islamabad, Paksitan

Islāmābād, Pakistan

Key Achievements:•Tech Alliances: Successfully negotiated, managed, and implemented Strategic alliances with major enterprises, including SAP, Salesforce, Odoo, and others.•Enterprise Relationship Sales: Closed INBOX’s most impactful sale in Saudi Arabia with Dallah Albaraka Holding as their technical support partner for group companies.•Business Growth: Successfully grew the international business pipeline of INBOX by an average of 45% through pro-active hunting through strategic channels.•Alliance Portfolio: Successfully established 10+ partnerships in the last year, including startups, OEMs, and service providers. Identified and drove new business opportunities through partners.•Industry Ratio: Improved the closing ratio of sales and secured preferred vendor status by developing and implementing an effective strategic partnership sales program.•Governance: Governing overall sales funnel with sales teams to keep track of quarterly and annual targets.•Outreach: Successfully defined and implemented strategy for the company’s participation in GITEX 2022 and LEAP 2023, resulting in the generation of 150+ warm leads.

Pakistan

CDC Telenor - Nokia ProjectKey Achievements:• Performance Management: Processes GAP analysis of preventive maintenance and NOC reporting to improve the overall effectiveness of network maintenance, achieved 18%+ effectiveness in last months. • Digital Transformation: Designed new SOPs for digital implementation of operational activities including corrective and preventive maintenance through implementing new data points based on TOOLs to control the performance of Field Ops and increase check on executed tasks to identify and eliminate gaps.• NOC & Kaizen: Provided training and implemented new way of working for better execution of daily tasks including quality of work, health & safety parameters.

Islamabad, Northern Punajb Rawalpindi, Pakistan

Telenor Pakistan Managed Services (TPMS) Project Key Achievements:Process Management: Improved SOPs for TCH & KPI evaluation, trained resources andestablishment NOC 2.0 to monitor and control project KPIs on daily basis.KPI Improvement forum: Successfully designed & established forum with all key stakeholders (FLM, SLM, Security & Backoffice) to uplift KPIs by identifying weak areas in network to improve end customer experience.Cost Saving: Achieved OPEX targets of FLM and Security by assisting and supporting projectdirector in optimizing cost by redefining MS model of vendors.Key responsibilities included: Assisting project director in routine work, ensuring smooth operations of Telenor project including (2G, 3G, 4G) BTS locations, payments management of FLM & Security vendors, budgeting, planning and execution of network improvement projects. contract delivery as per SLA, team management and coordination with 7 regions. Negotiate contract related, improve service quality and resolve customer issues.

Karachi

PMCL Managed Services ProjectKey Achievements:Project Implementation: Ensure smooth and effective transition of network from previous vendor. Successfully designed SOPs for operations & maintenance, fueling, DG-OH & security teams.Support Center: Successfully designed & established centralized and regional helpdesks functioning 24/7 to support field teams in project KPIs.Key responsibilities included: Planning of managed services starting from scratch till the end of project. Supports managed services organization by defining staff requirements according to project needs. Define operational procedures (SOP) according to industry standards and set up all necessary functional teams for operations. Define service goals and set up direction for project organization. Regularly review project reports to ensure KPIs and SLAs are met according to the contract. Negotiate contract related issues with customer, understand customer needs, improve service quality and resolve customer issues. Perform project audits to ensure project maturity and set improvement targets and provide guidance.

Islamabad

Key Achievement: NOC Establishment: Team hiring/building and process designing for smooth functionality of Network operation center.Operations KPI: Designed SOPs for team motivation and effectively planned to achieve project KPIs.Key responsibilities included: Ensuring smooth operations of 350 BTS locations, contract delivery as per SLA, team management, cost management, customer handling, KPI evaluation and improvement planning to minimize network degradation in future.

Islamabad

Key Achievements:Project KPIs: Invigorated regional teams and actively partook in achieving and maintaining +99% TCH availability from last 13 months through proactive maintenance planning and execution.Managed revenue generating projects: Planned and managed to negotiate and develop getting additional business of RMS Project in existing project Major responsibilities included: assisting and direct reporting to National Manager FLM. Planning, execution and management of nationwide Preventive Maintenance. Leading overall project of RMS (Post ATP/CM/PM/Customer contracting/R&R). Responsible for Alarm rectification of core and BTS locations. Preparing Management Reports/Presentations to share with Client and Internal Management. Ensuring vendors' contractual deliverable for operational activities and necessary contract handling. Securing technical trainings and carrying out coaching sessions with the team members and vendors.

Islamabad

Key Achievements:Technical KPIs: Achieved 100% SLA compliance on Siemens QTY trouble tickets for more than 3months consecutive.Reporting formats and Presentations: Redesigned all back office reports and presentations to improve visibility to customer regarding network performance and areas of improvement. Accelerated promotion to Assistant Manager in a record time.Responsibilities included: Monitoring nationwide GSM network for TRX Quality and critical HIR Issues of Siemens, ZTE and Huawei BTS, pursuing regional teams for timely resolution of pending issues ensuring SLA compliance. Responsible for BTS system second level maintenance (Nokia, Siemens, Huawei & ZTE). In addition to above responsibilities providing back office support to the FOPs for the rectification of faults in ZTE, Huawei Nokia and Siemens BTS.Expert in power alarms extraction, script execution, data analysis of ZTE, Huawei, Nokia and Siemens. Root cause analysis of whole network outages and making strategies to improve network performance. Making management presentations on weekly and monthly basis covering all departments of Back Office (BSC, BTS, PM, CM and TXN)

Sindh, Pakistan

Responsibilities included: On-site surveys, testing and maintenance of GSM network. Experience of handling Siemens and NEC microwave equipment. Knowledge about LMT Evolution, LCT (Siemens), PNMT (NEC), ATPC, MTPC, LOS, TX power, RSL, alignment & attenuation. Supporting both Corrective and Preventive Maintenance teams. Routine visits on BTS cell sites and Co-location for GSM preventive maintenance. Experience of handling critical hardware alarms of BTS and BSC.

Programme, Strategic Sale Leadership

Post Graduation, Project Management, 3.23 Cgpa

Masters in Project Management

Bachelor Of Engineering (B.E.), Telecommunications Engineering, 2.88Cgpa (87%)

Activities and Societies: President of Information Technology Students Club B.E Telecommunication