General Manager
Current• Enhanced operational efficiency using technology, which helped us increase U30s to >75% and 10% increase in Hot&Fresh metrics .• Develop team capabilities through effective training and leadership, emphasizing collaboration and problem solving.• Led the creation of process documentation and user manuals, enhancing team understanding and adherence to business procedures.• Utilized data-driven strategies to optimize labour allocation, reducing labour costs by 10% while maintaining high team productivity.• Use forecast sales by DOMO to be prepared for how much labour to use and how much food to prepare to control labour and food cost. This move helped us reduce the food wastage by 12%• Use LCWB(Labor Control Work Book) to work out the cost of labour and see how much labour has been used at the end of the day to make sure we meet the targets.• Using Aztec Systems to monitor the money and stock onsite and address any variances (if found). • Being able to generate reports of Staff Clock Hours, 7 Day Statement of Trade, Open and Closed Accounts report.• Let the team to achieve 95% compliance with IT system usage, ensuring enhanced team operations and data accuracy
