Hussam R. Email & Phone Number

Sweden

Örnsköldsvik, Sweden

• Lead the company's social housing operations and plan focusing on security enhancement, resident engagement, and sustainable community development aligned with business plans and long-term objectives.
• Drive security measures through strategic coordination of night patrols, law enforcement partnerships, and security services while managing incident reports and critical case resolutions.
• Direct budget planning and financial operations/forecasting, including tenant fund applications and consultation meetings, while ensuring efficient resource allocation and project quality alignment with financial.
• Manage and develop diverse teams including cleaning staff, youth ambassadors, and seasonal workers, which includes conducting performance reviews, salary negotiations, and workplace meetings (APT).
• Establish and maintain strategic collaborations with authorities, internal departments, and external partners as the primary point of contact to drive social housing excellence and security measures.
• Ensure effective integration of social housing initiatives with property management and maintenance teams, overseeing implementation according to established guidelines.

Örnsköldsvik, Sweden

• Initiated and implemented “BoBättre”, a tenant introduction program designed to enhance resident experience, promote sustainable living, and improve long-term tenant satisfaction.
• Restructured tenant onboarding by developing user-friendly digital and printed introduction materials, implementing personalized introduction processes, and establishing effective collaboration with the internal.
• Conducted housing orientations for new tenants, providing essential information about residence guidelines, practical housing information, and familiarization with the local area.
• Managed resident communication during renovation projects, coordinating with internal teams and external partners to ensure continuous resident assistance throughout the entire process.
• Handled complex legal proceedings and dispute resolutions, including eviction cases and rent disputes, while representing the company in housing court, participating in Tenants' Association consultation meetings, and.
• Coordinated community safety initiatives in addition to preventive measures through strategic partnerships with local authorities and community organizations, to enhance residential security.

Örnsköldsvik, Sweden

• Served as primary point of contact for tenant inquiries, through personal visits, phone calls, and email correspondence, managing daily maintenance requests, service matters, and various tenant concerns.
• Managed leasing processes from initial inquiry to contract renewal for apartments, student housing, storage units, and parking spaces while maintaining tenant records, processing contracts, and supporting operational.
• Led tenant communications during renovation projects, coordinated resident meetings and temporary relocations, while serving as key liaison between project teams and residents to ensure minimal disruption through.
• Conducted regular post-project tenant follow-ups to assess satisfaction with processes and outcomes and gather insights for future renovations and maintenance work project improvements.
• Organised internal communications between different departments (technical support, construction teams, and administration) to streamline project execution, coordinate maintenance planning, and ensure efficient.
• Managed tenant disturbance cases and implemented proactive intervention strategies, resulting in 40% reduction in disturbance cases between 2022-2024 through effective mediation and coordination with relevant.

Örnsköldsvik, Sweden

• Delivered support to 25+ job seekers simultaneously through individualized coaching and group workshops, including CV writing, interview training, job search strategies, and networking seminars; organized.
• Crafted and regularly updated personalized action plans for each participant, aligning individual skills and goals with current job market trends to maximize employment opportunities
• Built and maintained partnerships with businesses through direct outreach, networking events, and job fairs; found internships and employment opportunities across various sectors to match participant skills with market.
• Achieved the highest success rate among 12 competing agencies in the municipality, with approximately 40% of participants transitioning to employment or further education.

Örnsköldsvik, Sweden

• Managed diverse responsibilities including conducting information meetings for job seekers in various programs, registering new applicants, coordinating appointments, and maintaining accurate records in digital systems.
• Provided support to 25+ job seekers daily, offering guidance on job search strategies, CV writing, interview preparation, and digital tool navigation, while creating personalized action plans and facilitating access to.
• Delivered tailored assistance to employers, including recruitment support, guidance on subsidized employment options, advice on labour market initiatives, and administrative process support, effectively bridging the.
• Employed diverse methods to assess job seekers' needs, including personal interviews, skills mapping, labour market data analysis, and employer collaboration, enabling targeted job matching and career development.
• Worked closely with employment officers and employer contacts to improve job matching, organize job fairs, and ensure better support for both job seekers and employers.
• Proficiently utilized the Swedish Public Employment Service's (Arbetsförmedlingen) digital systems, including “AIS” for case management, “Platsbanken” for job matching, and “Jobskills” for competency mapping, alongside.

Syria

• Led and supervised a team of 5+ customer service representatives, overseeing daily operations including opening private, VIP, and corporate accounts, managing personal and business loans, while ensuring all processes.
• Developed and implemented efficient routines to enhance service delivery, resulting in improved customer satisfaction and increased customer loyalty.
• Managed high volumes of customer inquiries effectively, ensuring smooth delivery of banking services including salary accounts for individuals and businesses.
• Received 5 recognition letters from the CEO for consistently exceeding performance targets, strengthening relationships with key corporate clients, and improving team performance through effective leadership strategies.

Syria

• Managed an average of 60+ insurance contracts per period, specializing in vehicle, marine transport, and fire insurance; reviewed terms, ensured legal compliance, and provided tailored solutions to individuals and.
• Conducted targeted marketing visits to employers, identifying customer needs and tailoring insurance solutions to meet specific requirements of both individuals and businesses.
• Increased customer satisfaction and retention rates through regular follow-up visits, personalized service, and proactive risk management education.
• Significantly reduced claim costs by implementing preventive measures and providing customer education on risk mitigation strategies.