• Lead the company's social housing operations and plan focusing on security enhancement, resident engagement, and sustainable community development aligned with business plans and long-term objectives.• Drive security measures through strategic coordination of night patrols, law enforcement partnerships, and security services while managing incident reports and critical case resolutions.• Direct budget planning and financial operations/forecasting, including tenant fund applications and consultation meetings, while ensuring efficient resource allocation and project quality alignment with financial targets.• Manage and develop diverse teams including cleaning staff, youth ambassadors, and seasonal workers, which includes conducting performance reviews, salary negotiations, and workplace meetings (APT).• Establish and maintain strategic collaborations with authorities, internal departments, and external partners as the primary point of contact to drive social housing excellence and security measures.• Ensure effective integration of social housing initiatives with property management and maintenance teams, overseeing implementation according to established guidelines.• Organize resident engagement processes and organize community events to enhance tenant involvement in housing-related decisions.

• Initiated and implemented “BoBättre”, a tenant introduction program designed to enhance resident experience, promote sustainable living, and improve long-term tenant satisfaction.• Restructured tenant onboarding by developing user-friendly digital and printed introduction materials, implementing personalized introduction processes, and establishing effective collaboration with the internal departments including customer service, technical teams, and property managers.• Conducted housing orientations for new tenants, providing essential information about residence guidelines, practical housing information, and familiarization with the local area.• Managed resident communication during renovation projects, coordinating with internal teams and external partners to ensure continuous resident assistance throughout the entire process.• Handled complex legal proceedings and dispute resolutions, including eviction cases and rent disputes, while representing the company in housing court, participating in Tenants' Association consultation meetings, and maintaining strategic partnerships with social services and housing authorities to support vulnerable residents.• Coordinated community safety initiatives in addition to preventive measures through strategic partnerships with local authorities and community organizations, to enhance residential security.• Executed various community engagement activities to promote social sustainability and enhance residential satisfaction through organizing recurring resident events.

• Served as primary point of contact for tenant inquiries, through personal visits, phone calls, and email correspondence, managing daily maintenance requests, service matters, and various tenant concerns.• Managed leasing processes from initial inquiry to contract renewal for apartments, student housing, storage units, and parking spaces while maintaining tenant records, processing contracts, and supporting operational tasks.• Led tenant communications during renovation projects, coordinated resident meetings and temporary relocations, while serving as key liaison between project teams and residents to ensure minimal disruption through proactive solutions.• Conducted regular post-project tenant follow-ups to assess satisfaction with processes and outcomes and gather insights for future renovations and maintenance work project improvements.• Organised internal communications between different departments (technical support, construction teams, and administration) to streamline project execution, coordinate maintenance planning, and ensure efficient resolution of tenant matters.• Managed tenant disturbance cases and implemented proactive intervention strategies, resulting in 40% reduction in disturbance cases between 2022-2024 through effective mediation and coordination with relevant authorities.

• Delivered support to 25+ job seekers simultaneously through individualized coaching and group workshops, including CV writing, interview training, job search strategies, and networking seminars; organized industry-specific initiatives and facilitated internships to enhance participants' employability and market readiness.• Crafted and regularly updated personalized action plans for each participant, aligning individual skills and goals with current job market trends to maximize employment opportunities• Built and maintained partnerships with businesses through direct outreach, networking events, and job fairs; found internships and employment opportunities across various sectors to match participant skills with market demands.• Achieved the highest success rate among 12 competing agencies in the municipality, with approximately 40% of participants transitioning to employment or further education.

• Managed diverse responsibilities including conducting information meetings for job seekers in various programs, registering new applicants, coordinating appointments, and maintaining accurate records in digital systems while serving as a primary point of contact for both job seekers and employers.• Provided support to 25+ job seekers daily, offering guidance on job search strategies, CV writing, interview preparation, and digital tool navigation, while creating personalized action plans and facilitating access to relevant labour market programs and training opportunities.• Delivered tailored assistance to employers, including recruitment support, guidance on subsidized employment options, advice on labour market initiatives, and administrative process support, effectively bridging the gap between employer needs and qualified job seekers.• Employed diverse methods to assess job seekers' needs, including personal interviews, skills mapping, labour market data analysis, and employer collaboration, enabling targeted job matching and career development.• Worked closely with employment officers and employer contacts to improve job matching, organize job fairs, and ensure better support for both job seekers and employers.• Proficiently utilized the Swedish Public Employment Service's (Arbetsförmedlingen) digital systems, including “AIS” for case management, “Platsbanken” for job matching, and “Jobskills” for competency mapping, alongside Office suite and e-services.

• Led and supervised a team of 5+ customer service representatives, overseeing daily operations including opening private, VIP, and corporate accounts, managing personal and business loans, while ensuring all processes adhered to bank regulations and procedures.• Developed and implemented efficient routines to enhance service delivery, resulting in improved customer satisfaction and increased customer loyalty.• Managed high volumes of customer inquiries effectively, ensuring smooth delivery of banking services including salary accounts for individuals and businesses.• Received 5 recognition letters from the CEO for consistently exceeding performance targets, strengthening relationships with key corporate clients, and improving team performance through effective leadership strategies.

• Managed an average of 60+ insurance contracts per period, specializing in vehicle, marine transport, and fire insurance; reviewed terms, ensured legal compliance, and provided tailored solutions to individuals and businesses while handling customer support and claims.• Conducted targeted marketing visits to employers, identifying customer needs and tailoring insurance solutions to meet specific requirements of both individuals and businesses.• Increased customer satisfaction and retention rates through regular follow-up visits, personalized service, and proactive risk management education.• Significantly reduced claim costs by implementing preventive measures and providing customer education on risk mitigation strategies.