Hussam Sadaqa Email & Phone Number

Kuwait

• Responsibilities:
• Overseeing the service delivery team including ServiceDesk, Technical support, Infrastructure, Security, NOC, and SOC.
• Analyzing and providing IT solutions with related budgets.
• Managing team performance and customer service, customer needs and satisfaction.
• Recording service delivery performance.
• Implementing service delivery upgrades and implementing improvement activities.

Kuwait

• Responsibilities:
• Leading project planning sessions and handling annual budget and ensure cost effectiveness.
• Manage information technology Infrastructure, Security, and computer systems.
• Plan, organize, control, Audit and evaluate IT data operations.
• Manage IT staff by recruiting, training, expectations, and appraising their performance.
• Design, develop, implement, and coordinate systems, policies, and procedures.

Kuwait

• Responsibilities:
• Manage, work collaboratively with infrastructure and application teams to help ensure the stable operation, reliability, and security of datacenter and property-based infrastructure.
• Managing Development, Sales, and support teams.
• Business continuity planning to offices and staff in multiple operating, business, and functional units.
• Maintaining documentation of changes regarding users, functions & systems.
• Work with business stakeholders to define business and systems requirements for innovative technologies.

Kuwait

• Responsibilities:
• Manage a support team for all the services that comprise the environment systems through proactive monitoring and standard operating procedures.
• Provide tactical, and strategic goals for the operations to recommend operational improvements.
• Develops relationships with external clients and organizations to assess their technology.
• Offers innovative solutions that meet clients’ needs while remaining cost effective.
• Maintains relationships with technology, software, and security vendors.

Kuwait

• Responsibilities:
• Organize and supervise the activities and work of subordinates to ensure that all work within IT planning and budgeting is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Implements procedures related to hardware and software acquisition, use, support, security, and backup.
• Plan, prioritize and shortlist the IT projects (architecture, applications, infrastructure) in coordination with various functions to ensure that the business technological needs are met in line with the objectives and.
• Analyzing, and marking recommendations for the improvement and growth of the IT Infrastructure and systems.
• Plan, develop, seek approval, and implement initiatives for maintenance of the IT operating environment in coordination with IT functions, ensuring compliance to security regulations.

Kuwait

• Responsibilities:
• Maintains a thorough knowledge of the organization and adheres to all organizational standards. Keeps immediate supervisor well-informed of activities and recommends corrective actions.
• Conducts technology orientation and exit briefing for all staff.
• Performs routine preventive maintenance on hardware and software.
• Presents and implements technological alternatives to streamline functions and improve productivity.
• Develops and maintains technology policies, standards, and procedures.

Kuwait

• Responsibilities:
• Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services.
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Trains users on software and equipment usage.