Hussein A Email & Phone Number

• Oversee the underwriters and support staff for five major insurance carriers focusing on health, life, and disability lines of coverage
• Perform quality audits on the associates' production to ensure meeting internal and carrier service level
• Prepare daily, weekly, monthly, quarterly and annual reports for upper management
• Gather and prepare informative reports for annual carrier and financial audits
• Assisted staff in underwriting functions to ensure meeting monthly goals and objectives
• Work with agents and brokers who were generally unfamiliar with the personal line of business in order to fulfill customer needs and make the agents feel comfortable that their customers' needs were professionally.

• Responsible for Ontario $40 million book of business, with a staff of five underwriters and five underwriting assistants. Oversee department planning, underwriting budget, monitoring, recruiting, training and.
• Analyzed department structure and workflow; reorganized staffing model to improve efficiency and reduce expenses.
• Hired, trained and monitored new staff Ontario office.
• Established beneficial relationships with key agents, clients and associates, which increase production and business retention.
• Ability to manage multiple tasks and deadlines while remaining accessible to staff and customers.
• Communicated company policies and decisions to ensure current standards were maintained with both internal and external customers.

• Ensured attainment of loss ratio and growth objectives through leadership of staff/agents and collaboration with Ontario branch managers.
• Managed underwriting team of 16 associates to achieve territorial business goals.
• Developed underwriting standards, business/financial/operational plans, and budgets.
• Improved book of business mix for profitable package segment from 35% to 65%.
• Developed and implemented program for profit improvement, which involved re-underwriting business.
• Ensured a timely renewal and review of division portfolio

• Directed and derived the growth, retention, and profitability of major accounts base encompassing 22,000 fully- insured members
• Expertly serviced a government account containing 5,000 members
• Communicated and co-ordinated with brokers in respect of renewal business to seek Broker satisfaction
• Generated periodic reports for management, internal committees, and external authorities
• Cultivated and strengthened beneficial relationships with financial and benefit decision makers through demonstration of integrity and persuasive communication skills
• Effectively presented and articulated products through compelling demonstrations and professional correspondence

• Provided exceptional service to over 15,000 members in 98 accounts
• Skilfully negotiated benefits and provided plan / contract administration.
• Developed close ties with clients to ensure complete satisfaction as well as lasting, productive relationships.
• Delivered presentations, negotiated best renewal rates, and facilitated the development of company manuals/ materials to better serve customers.
• Prepared the loss ratio for the current groups.
• Provided medical plan quotations to direct clients, brokers, and producers.

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