- Collaborate with senior managers in the development of performance goals and long-term operational plans.- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.Set strategic goals for operational efficiency and increased productivity.- Work with project managers in the development of financial and budgetary plans.- Analize current operational processes and performance, recommending solutions for improvement where necessary.

- Developing objectives for the call center’s day-to-day activities- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)- Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)