Hussein Bashir Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Johannesburg

• Managing the day-to-day operations of the regional office in Johannesburg and serving hundreds of migrant clients daily.• Draft and submit new client applications, as well as help current customers with changes to particular details or locations; also carry out related tasks including educating customers about policies, T&Cs, or privacy issues.• Monitoring and replying to online review forums, producing contents for the company’s official social media platforms, managing web apps and related account profiles.• Supporting non-English speakers with form completion and translations into the clients’ preferred language.• Locating and investigating clients that are late on payments, as well as answering questions and providing them with solutions to the non-payment issues• Identifying clients’ addresses by visiting house-to-house to ensure that business regulations remain intact and equipment is in good working order.• Responsible for working with the Department of Home Affairs, SAPS, and others to streamline administrative processes and verify documents for refugees and asylum seekers.

Johannesburg Metropolitan Area

• Reviewed and translated documents, forms, and digital materials in various languages.• Assisted the administration of the City of Johannesburg’s Migrant Help Desk to engage immigrant groups. During the “Lockdown,” we helped refugees and asylum seekers with general communications through live WhatsApp chat, email, and a phone hotline.• Directed clients to other departments such as Social Developments, and SAPS. Also contacted the division to handle the inquiry for further help.

Pretoria Area, South Africa

• Served non-English speaking refugees and asylum seekers at the Department of Home Affairs headquarter and updated relevant databases and compiling statistics within the area of responsibility (AoR).• Coordinated the department’s nationwide branches with their linguistic needs.• Reviewed and translated documents, forms, and technical materials in various languages.• Conducted the scheduling of telephone, in-person, and sequential interviews, as well as the analysis and interpretation of the results.• Prepared interview materials for the office of refugee appeal board, standing committee on refugees, and general department needs, including follow-up recommendations for decision makers.• Oriented and inducted newly inaugurated migrants, as well as explained policies and national legislation.• Conducted the scheduling of telephone, in-person, and sequential interviews, as well as the analysis and interpretation of the results.• Prepared interview materials for the office of refugee appeal board, standing committee on refugees, and general department needs, including follow-up recommendations for decision makers.• Managed departmental operations to ensure that forms and reports all completed on time and that data had entered the software system.• Reviewed and translated documents, forms, and technical materials in various languages.

South Africa

Managed refugee camps, helped refugees reintegrate, and assessed camps to guarantee compliance with legal requirements and organisational guidelines.• Assessed the authenticity of refugees’ backgrounds, verified all demographic and biographic information, including but not limited to names, linguistic accents, birth place queries, and questions about country locations and tribal populations.• prepared interview lists and file evaluations for UNHCR profiling exercises and conducted assessment interviews involving backlogs identified by UNHCR.• Designed a sophisticated background check on selected refugees and asylum seekers, authenticated addresses, and confirmed traceability.• Forwarded exceptional cases to the regional office, provided input on resettlementcases, including case verification, and interviewed refugees with a variety of selected cases in line with governmental legislation and UNHCR guidelines.• Assessed refugee benefit and service eligibility, carried research, probed beyond the client’s perspective, and conducted background checks.• Interviewed refugees and local community members, gathered, and compiled statistics, and facilitated focus groups to collect critical data.

South Africa