Hussein Bdeir Email & Phone Number

● Designed Full Stack WEB App that handles cleaning and filtering of Teleco data using C# .NET and visualized data using dashboards and grids (React-MUI). ● Conducted weekly research and made recommendations on current software solutions, IT security systems and controls whilst ensuring these align with Yuvo's standards and industry best practice. ● Collaborated and coordinated with key business functions to provide timely response to client enquiries.

United States

● Identified and addressed gaps and issues in existing processes, actively driving continuous improvements, achieving significant time and cost reductions.● Conducted testing and engineering for a new ticketing web app, centralizing critical construction information.● Provide quality solutions to technical issues raised by any entity in the organization and solve all service and non-service impacting alarms.● Training new hires and trainees, serving as a mentor to less experienced technicians. Offering leadership, guidance, and training and actively promoting continuous learning.

United States

● Communicating the status of tickets to clients at every step, notifying them of any changes or outages related to their issues. Performing root cause analysis and documenting remedial actions when necessary. ● Providing support for installed telecommunications systems, troubleshooting, diagnosing, and resolving issues and alarms. Analyzing network failures, isolating or re-routing problems in a timely manner. ● Collaborated with clients, technical team members, and programmers to provide comprehensive customer support, explaining errors, and recommending effective solutions. ● Served as the primary subject matter expert for T-Mobile in Florida. Led comprehensive Project Passive Internal Modulation (PIM) testing and Heat-map Investigations, identifying Internal/External Issues and dispatching resources for Operator Faults.