Hussein Daoud Email & Phone Number

Dubai, United Arab Emirates

• Partnering with luxury brands to design and deliver training, coaching, and mentoring to managers and frontline teams, equipping them with the tools and competencies to deliver exceptional client experiences.• Undertaking research to understand customers’ expectations, purchasing behaviors, and brand perceptions.across all touchpoints.• Managing the customer experience lifecycle across all phases, auditing feedback to understand what is working well and what can be improved.• Turning insights received into practical and actionable recommendations with operational, strategic, and revenue impacts.• Embedding knowledge gleaned into our knowledge repository and ensuring its continuous implementation through workshops, and training programs in line with organizational competency requirements.

United Arab Emirates

• Managed and monitored a team of 82+ employees, focusing on the development of the right team spirit and overall culture.• Established the retail strategy across a group of stores and managed store operations, staff, and VM guidelines.• Devised the strategic blueprint for the business, and formulated regional sales, marketing, and business development strategies, in addition to assessing scope and potential avenues for growth.• Retained key focus on business development, planning, implementing, and coordinating sales activities to achieve sales and gross profit margins.• In charge of ensuring concept profitability, performing inventory management and sell-throughs, and contributing to staff development and succession planning.• Liaised with Marketing Manager to plan the annual marketing calendar and monitor brand visibility & reach through social & digital plans.• Generated an annual turnover of USD 47 million across stores in Dubai, Abu Dhabi, and Kuwait.

United Arab Emirates

▪ In charge of all elements of the showroom right from ambiance to decorum, operations, and management of showroom floor activities. ▪ Periodically checked the knowledge of the staff about products stocked in the showroom and updated them with the details of any new products launched across all sections of the store.▪ Ensured that all items were available at all times in the showroom i.e. full line and full range.▪ Confirmed that the team completes the brand training (Collection, CRM, VM, Products) on time.▪ Motivated the team to use digital Styling tools when engaging with clients and complete all the CRM campaigns at the same time as the launch.▪ Nurtured cross-training and hybrid roles in the team (FUR Specialist, LG Specialist, and Fashion Jewelry Specialist) by encouraging the team to take the relevant training courses.

United Arab Emirates

Accomplishments: • Served as CEO of the store! Employed innovative thought leadership to boost brand store awareness as well as maximizing the daily operations of the store.• Accelerated profitable growth, maximized revenue and sales opportunities by adopting the highest merchandising standards and exceptional customer service initiatives.Key Responsibilities:• Commanded day-to-day store operations, endeavored to maximize store productivity and profitability through teambuilding and staff development, and goal attainment.• Ensured store consistently maintains Burberry brand visual standards by owning all visual and merchandising processes. • Leveraged Customer Relationship Management (CRM) and Customer Value Management (CVM) to support the customer’s loyalty for the store and brand simultaneously.• Drove the digital agenda, supported the wider Digital team to create a harmonized online approach and improve online shopping experience.

United Arab Emirates

United Arab Emirates

United Arab Emirates

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia