JW Marriott ,Courtyard by Marriott &Residence inn by Marriott Kuwait- Oversee accuracy of room blocks , reservations , Group market codes - Follow sales techniques to maximize revenue - Coordinate tasks and work with other department to ensure that the department runs efficiently - Setup proper billing accounts ( share with , Room /tax/incidentals , tax exempt , direct /special billing , Group booking ) according to accounting policies - Work very closely with Remote revenue team and provide the team with weekly and monthly reports from PMS. - Responsible for maximizing the revenue and profit associated with guest room, Recommend and maintain the key function of pricing , Inventory management , forecasting , budgeting and sales strategy for the transient , wholesale , and group segment- Communicate these strategies to the property sales team- Set and monitor ceiling and target rates & Strong knowledge of GDS system , Marhsa , PMS - Understand how to evaluate business trends and modify strategies to improve revenue opportunities - Involved in Hotel balance score card on monthly basis & sales balance score card - Handle Marriott RFP System & saber to price special corporate accordingly and meet their needs till they approve the rates- Involve in monthly owner report to provide them with Market share during the month , forecast , actual sale , top producing companies - Own weekly internal sales strategy meeting with hotel management and participate in decision making criteria for Rooms , Banquet , Food & beverage - Handle all rate code & singed contract to communicate with revenue and build rate codes for those companies - Participate in new opening of Residence inn by Marriott Kuwait during Opera setup , Room types , Room pricing - Manager on duty during week-end replacing General manager , taken responsibility of entire hotel operation , MOD Shift in all Marriott Kuwait properties , very good awareness of all hotels operations and brand Vision

- Maximize revenue through increased booking across Multiple properties and brands- Achieves personal and team related revenue Goals - Ensue business booked is within hotel parameter - Maximize revenue by up-selling packages and creative food and beverage - Understand overall market competitors "​ strengths and weaknesses "​- Sets a positive example for guest relations- Performs other duties as assigned to meet business needs - Excellent selling skills and understanding of sales processes , can bring a sale to closure - Knowledge of need time strategy as developed by revenue management - Excellent a awareness of food trends m Food and beverages composition and menu planning - Ability to manage a group and local business - Ability to implement successful sales strategies for multiple properties - Effective decision making skills - Ability to use standard software applications and hotel systems including SFA , PMS, Marsha etc.- Handle big group when there is a citywide event and crate their special packages of Room & Food and beverage to reflect in folio for smoothly operation for front office & finance and avoid losing revenue - Involved in catering weekly forecast submission to GM - Proactively identifies , qualifies and solicit new group/catering business to achieve personal and each hotel's revenue goal - Handle complex business with significant revenue potential as well as significant customer expectations- Excellent selling skills and understanding of group sales process for all brands , can bring a sale to closure- Strategic planning skills - Handling Pharmaceutical segment well knowledgeable about their needs - Managing the Pay Master rooms for my department ( if we do have debit or credit we have to clarify it & resolve it ) - Inquires comes throw websites ( OneSource /Cvent ) - Arrange group Budget in monthly basis for all hotels and brief the tem in daily basis where we stand with our group Budget month to date

- Blocking Groups in Marsha , follow up rooming list , Update Opera PMS to Match Marsha- Be onsite during Group check-in process.- Ability to Mange Guest room and meeting space inventories - Taking care of System balancing & Group Authorize Rooms in Marsha.- Coordinates and communicates verbally and in writing with customer ( Internal , external ) regarding event details - Follow up with the customer post-event - Adheres to all standards , Policies and procedure - Review event results and customers feedback in the development and implementation of corrective action plane- Handling event Reward system according to singed contract & company policy.- Arranging for pre-con Meetings for the groups to brief head of departments about the group requirements.- Follow up with the companies regarding any potential business

JW Marriott , Courtyard by Marriott Kuwait hotels.- Handling all room reservation via Phone , fax , Emails by using Marsha - Handing travel agencies commission via CTAC - Handing entry Visa process to Kuwait for individuals & Groups - Taking care of No-show report - Working closely with director of sales Gov to handle all Government Transient booking with care.- Maintain good relation-ship with all booker in the companies- Taking care of filling system of reservation office• Immigration Visa system.- Taking care of input all Visa application in to immigration system, very well knowledgeable about the process & system.

- Business Results , Balance scorecard : support strategies and conduct activities to drive and continually improve financial results, guest satisfaction and human capital index and Market share.- Guest satisfaction: strive to meet or exceed customer expectation , help to build customer loyalty through product and or excellence.- Report to work time, in proper and clean uniform , including name tag- Conform to cash handling procedures at all time- Well knowledgeable about hotel daily operation - Follow all cash handling and banking procedures to check out all customers efficiently - Knowledgeable about Marriott reward program and other frequent traveler programs.- Handling mail and messages properly and on a confidential basis- Check-in & out efficiently - Assist in pre-registration and blocking of reservations when necessary

- Attend all call in courteous and efficient Manner, Using correct telephone etiquette.- Hard work , Ability to cope with Pressure - Comprehensive knowledge of Operational and Room service order taking - Strong problem-solving skills - Ability to analyze P&L Statements, develop operating budget , Forecasting- Knowledge of Purchasing, inventory controls , Supplies and equipment - Help night Auditor to finalize the reports.- Create daily smart start ( Daily packet ) - Handle the crew and individual wakeup calls