• Delivering a quality experience to my merchants.• Acting on the retention and activation of the merchants throughout the month.• Managing and growing the base of merchants in Egypt.• Consolidating and managing the product selection for my top merchants.• Analyze merchant data and identify profitable data points to communicate to the merchant.• Follow up with the compan's affiliate marketers in terms of Products he sells• Market study and product selection.• Studying their marketing method.• Awareness of media buying.• Communicate with various departments to achieve the merchant's interest and maintain his satisfaction.

•Assist Commercial Account Managers to handlethe Merchants from the operational side byfollowing up on all the cycles of the operationwith different teams like "Confirmation-Warehouse-Commercial" etc. to make sure that the orders are handled properly.•Daily reporting and monitoring of all operationscycles related across the multiple systems andprocesses.•Review marketplace platforms daily to ensureall order communication is properly synced•Collaborate with the Customer Service team toidentify and address operational issuescommunicated by our Merchants.Implement operation plans to improve and trackdelivery rates in compliance with organizationalrequirements.

• Coordinate and track themovement of goods throughlogistic pathways. Execute logisticsplan to move products andpackages to reach destinations onschedule.• Review freight rates and othertransportation costs to keepworking costs low and maintainsquality throughout the logisticprocesses with the shippingcompanies

•I managed 60 vendors and coordinated with vendors and resolved issues.•Reviewed contracted work performed by vendors.•Provided technical support as needed.•Nurtured ongoing relationships with vendors and worked to minimize issues

•Handling vendor claims and interactions with providing supportthrough different channels and face to face.•Perform a functional bridge amongst vendors and coordinate with internal stakeholders. Provide accurate and complete responses to vendor inquiries and document all interactions. •Facilitate the resolution of escalated vendor-related issues. •Identify improvement areas and perform closelywith all internal stakeholders to prepare solutions.•Troubleshoot vendor problems. •Maintain a high level of quality, vendor satisfaction, and first call/contact resolution. •Ensure Service Level Agreements (SLA)with vendors in place for different services.•Educate vendors about the processes, SLAs and the best practices to be followed.

• Follow up with order fulfillment, delivery, and warehouse processes in a timely, efficient manner.• Track all orders via delivery software.• Maintain inventory levels, stay alert when in need of restocking• Document, analyze, and improve demand and supply planning processes.• Maintain E-Commerce customer relationships by helping to process client• Contribute to the implementation of systems for increasing E-Commercecustomerretention alongside other Client Services Team members.• Assist the vendor support and Sales Team with special requests (i.e. expedited orders,sample requests, etc.)