• Manages all technology systems, processes, software design and development within MIG to help in the digital transformation roadmap.• Works closely with the key stakeholders to manage requirements, map them into technical requirement, communicates and negotiates with various vendors and implements the projects approved and prioritized by the CIO to deliver cost-effective solutions.• Manages the delivery of business cases, project scope and requirement, test plans, and rollout communications to make sure all measures are taken for successful delivery.• Ensures system operational processes and procedures are well defined, drives the launch of new systems, adoption, and training, supports program development and execution, and tracks internal customer feedback to build improvements into future solution requirements.• Utilizes internal stakeholders’ feedback to optimize systems and inform third party vendors on necessary improvements and adjustments and ensures technologies are used efficiently and securely.• Manages internal and outsourced vendors and developers according to SLA requirements and conducts assessments to establish and maintain a working awareness of their service operations and ensure highest quality is delivered.• Oversee day-to-day operation on Application team.• Develop annual Business Solutions OGSM and AOP.• Deliver Business Solutions CAPEX and OPEX optimized 3 years plan mapped on the corporate strategy.• Ensure periodical health check and maintain security matrix process for the running applications.

• Manage four different teams of ERP, Corporate Solutions, Data Analysis and Operations.• Build Business Solutions annual Budget and manage resource and suppliers.• Manage/assist and ensure timely progress of the assigned projects/tasks.• Design, plan and follow up different project tasks, user/system acceptance and testing.• Determine project stakeholders (i.e. business users, technical team ..etc)• Manage risks, issues and ensures mitigation and contingency plans• Ensure the project progressing within the planned/allocated budget• Provide required support for end users on the required time• Fully understand user requirements and pay attention to fine details• Handle several applications effectively with the expected flexibility according to the company needs• Manage to solve technical problems in the development phase and coordinate with others in the organization and with external suppliers as well• Effective communication with other IT team members• Create harmonious and efficient work relationships• Perform business analysis, design, and development tasks of all applications• Participate in getting clear user specifications for evolutions and for new tools• Keep users always informed about applications, problems, and projects• Keep required documents and reports for applications operations and usage• Ensure that the project produces the required product/service by the required quality and standards

• Ensure that the business application systems supported by the application support team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency. • Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, with the users and external application or service suppliers where necessary. • Define, develop and provide an application problem analysis and resolution service for complex application problems with the users and application suppliers. • Manage new application implementation and assist users to run their application projects, providing technical and project management input where required. • Improve application functionality and performance and provide suggestions for system and business improvements.• Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. • Manage application suppliers • Develop procedures and documentation for application support • Directly provide user training and training materials and arrange third party training. • Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Work with departments to design and implement more effective business processes. • Line manage and develop the application support team. • Undertake any other duties of a similar level and responsibility as may be required from time to time

Services:* Process Consultation * PMO Services Projects:* Sales Buzz Implementation * SAP - Extend Warehouse Management

• Coordinate internal resources and third parties for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Report and escalate to management as needed• Manage the relationship with the vendor and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties• Create and maintain comprehensive project documentationDeployed Projects:• Altair - Fleet Management System• Batch Management - SARAS• Time Shifts, Payroll enhancement and self-services - HITS• Material Requirements Planning “MRP” – SAP• Work Flow Automation – Skelta• Success Factors “PMGM – LMS” – SAP

• Liaising extensively with external or internal clients• Analyzing existing systems and business models• Mapping and documenting interfaces between old and new systems• Understanding software development lifecycle• Translating client requirements into highly specified project briefs•Conducting requirements analysis and preparing specific proposals for modified or replacement systems• Presenting proposals to the business partner• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction• Planning and working flexibly to deadlines• Supporting users on change control and system updates• Providing training and user manuals to users of a new system

• Provide first line support to Users by providing analysis and resolution for routine operational application issues • Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue• Monitor the corporate applications to ensure service availability 24/7• Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated. • Support deployment of process enhancements by working with business on data collection and training key users on new functionality. • Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.