Social media manager and active player for the Easton Cowboys basketball team. This role continues to aid me expanding my network and online communication skills.• Responsibilities include:• Recruitment of players.• Designing merchandise.• Managing our social media image.• Events and project management.

• Management and configuration of Server Roles including Active Directory, Group Policy.• Management and configuration of Microsoft Exchange 2010.• Deployment of Software through SCCM & Group Policy.• Management and configuration of Papercut Follow-Me printing solution.• Management and configuration of Paxton Access Control System.• Management and configuration of Civica Cashless Catering system.• Management and configuration of IVMS CCTV system. • Advisor of ICT Budgets including making purchasing decisions.• Managing assest and conducting audits.• Supporting 400 workstations and 1200 users.• Supporting staff and students on a day to day basis via walk ins and a ticketing system.

• Provided 1st/2nd line technical support to Microsoft 365 Admin Centre business users.• Handled and resolved issues related to all Admin Centres; Exchange, Security &• Compliance, PowerShell, and Azure Active Directory most notable. Issues resolved to strict SLAs.• Experience with Windows VMs and Mover.io for data migrations.• Participated in 2nd Line support roles to enhance SLA training and 3rd Line relations.