Reservations Sales Manager
* Social media moderation * Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base * Deliver the highest standard of service to all customers* Promptly follow up with guest inquiry leads for second chance bookings* Strong ability to multi-task and pay close attention to detail* Exceptional verbal and written communication skills* Professional customer service nature with a desire to exceed* Complete tasks and projects delegated by the manager. Assist other departments as business volumes and staff levels demand* Competent, practical, and proficient in all F&B offerings, including small private events, wine cellar bookings, ticketed events, specialty dinners, and any events sold by the food and beverage department (this includes: dates, times, prices, event capacity, payment and confirmation methods)* Well versed in menu offerings and ready to answer any questions related to menu items* Actively guides the guest through the reservation process (including reservation times, table splits, special menus, dietary restrictions, and seating preferences)* Handles reservation requests* Makes, changes or cancels any reservations according to the particular reservation guidelines* Answer all incoming calls for all restaurants and Bar according to Blue Nile 5 star standards* Book reservations and send out confirmation notices* Handle customer complaints or concerns* Use selling techniques to promote packages, insurance, etc.* Provide Bar information, Night life and prices
