Hussein Mohamed Email and Phone Number

-Designed the IT Data Core Network as per Systems Requirements.-Installed and Configured the IT Data Core network as per the Design.-Modified the Network Design and Configurations as per the systems requirements-Designed and implemented a redundant Internet connectivity for both Business and Users networks.-Designed and implemented a redundant Remote Sites connectivity-Troubleshoot and logged of all Internet and Remote Sites. Connectivity failures with the Service Providers.-Hardening Systems as per the Security guidelines-Troubleshoot and logged of all the transmission Links failures with the Transmission Department.-Troubleshoot Systems failures with Vendors as per the support contracts-Maintained and monitored the Network and Security Systems logs and respond to incidents and problems.-Monitored the Internet and Intranet Links with MRTG and respond to abnormal utilization -Monitored the Core and Remote sites maintenance tasks with the maintenance Contractors as per the contract SLA.-Monitored Traffic Flows and respond to abnormal behaviors-Managed Systems OS versions status and upgrade when required -Testing systems failover-Designed and Implemented Security Systems ( Firewalls, IDS/IPS, VPN Concentrators) as per the corporate security policies and requirements -Configured FW zones and VLANS as per the Design-Added/Modified Firewall (FW) rules as per the approvals and policy Monitored Firewall (FW )rules access expiration.-Configured the LAN-to-LAN and Client VPN Tunnels as requested following the policies and approvals -Created users in AAA servers for remote access as requested following the policies and approvals.-Monitored users access and expiration as per the request form, policies and approvals.-Logging and retaining logs for all remote users access Authentication and Accounting-Ensures System Availability as per the agreed KPIs/SLA-Maintained all systems topology (high-level and low-level) diagrams and documentations.

Provided advice, support and practical assistance to system users via the IT service desk Ticketing system, telephone system and remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.-Configured hardware and software according to client business requirements.- Carried out installations involving all sorts of PC/Server based software, hardware, parts etc.-Distributed and installed software and changes to client machines with the use of Group Policy- Provided On-site “hands on” facilities management days at client sites.-On-site support, mainly server orientated problems and repairing stations in-house.-Remote administration and management of customer premises equipment by using remote control software tools to provide fault resolution and diagnosis. -Supervising, managing the company infrastructure devices keeping operating systems and devices up to date in line with current IT practices. -Wrote the progress and statistical reports for supervisors and managers-Maintained user security and access within the security and data protection guidelines.