Hussein Refaat Email & Phone Number

Dubai, Ae

• Led the Digital Technology Team (DTT) in developing digital initiatives aimed at potential cost or productivity savings.• Designed and developed a performance management platform enabling the evaluation of trainers' performance and providing insights to Senior Management.• Developed digital platforms to facilitate seamless learning experiences for a diverse team of trainers and cabin crew.• Fully accountable for managing a broad suite of department IT procedures, including IT service requests and IT assets.• Created analytics dashboards using MicroStrategy and Power BI applications, providing recommendations to SEP Training Management based on digital project analysis.• Designed and managed the departmental SharePoint to oversee business-critical information.• Collaborated with internal and external stakeholders to ensure digital training programs align with the needs of various Service Delivery business areas and the company’s Digital Transformation strategy.• Worked with the IT department to design, develop, and implement an electronic training and grading system.• Conducted training needs analysis, collaborated with third parties and undertook final application quality assurance.• Designed and managed the departmental SharePoint to oversee business-critical information.• Worked with the IT department to design, develop, and implement an electronic training and grading system.• Deputised for SEP Training Management in Digital Technology-related meetings with internal and external stakeholders.• Ensured all digital technology initiatives/projects adhered to allocated budget and timeline constraints.

Dubai, Ae

• Fully accountable for delivering critical safety and emergency procedures training to Ab-Initio cabin crew trainees• Facilitated SEP recurrent classroom best practices and ensured adherence with regulatory requirements• Introduced new learnings and digital resources and utilised KPIs to track performance against operational objectives• Ensured adherence with company standards and organised practical lessons to help staff gain key skills • Delivered customised feedback to help employees identify areas for growth and strong personal skills• Produced training performance reports, development plans and future learning strategy recommendations

Dubai, Ae

• Managed all resources from a time, product and people perspective• Delivered world-class customer services on board and significantly exceeded customer expectations• Served as a customer service champion and ensured adherence with health and safety guidelines• Reported to the captain on safety and security matters and served as the lead for customer service matters

• Supervised daily operational processes including crew management and diving centre supervision • Applied and implement services standards to maintain excellent customer loyalty and retention• Managed IT aspects, implemented curriculum standards and collaborated with regulatory bodies (PADI and NAUI) • Orchestrated both training and non-training related activities through robust and strategic planning

• Directly assisted instructors during training sessions, as part of the PADI diver course programme• Supported the PADI discover snorkelling programme and worked with clients from across the globe• Operated the scuba review programme and supported open water diver students within tour activities• Taught emergency and first response courses to help individuals deal with emergency situations

Business Administration | University Of Birmingham, Uk, Strategic Human Resource Management And Organisational Performance (Distinction Award)

Bachelor'S Degree, Computer Science