Hussein Refaat Email & Phone Number

Dubai, AE

• Led the Digital Technology Team (DTT) in developing digital initiatives aimed at potential cost or productivity savings.
• Designed and developed a performance management platform enabling the evaluation of trainers' performance and providing insights to Senior Management.
• Developed digital platforms to facilitate seamless learning experiences for a diverse team of trainers and cabin crew.
• Fully accountable for managing a broad suite of department IT procedures, including IT service requests and IT assets.
• Created analytics dashboards using MicroStrategy and Power BI applications, providing recommendations to SEP Training Management based on digital project analysis.
• Designed and managed the departmental SharePoint to oversee business-critical information.

Dubai, AE

• Fully accountable for delivering critical safety and emergency procedures training to Ab-Initio cabin crew trainees
• Facilitated SEP recurrent classroom best practices and ensured adherence with regulatory requirements
• Introduced new learnings and digital resources and utilised KPIs to track performance against operational objectives
• Ensured adherence with company standards and organised practical lessons to help staff gain key skills
• Delivered customised feedback to help employees identify areas for growth and strong personal skills
• Produced training performance reports, development plans and future learning strategy recommendations

Dubai, AE

• Managed all resources from a time, product and people perspective
• Delivered world-class customer services on board and significantly exceeded customer expectations
• Served as a customer service champion and ensured adherence with health and safety guidelines
• Reported to the captain on safety and security matters and served as the lead for customer service matters

• Supervised daily operational processes including crew management and diving centre supervision
• Applied and implement services standards to maintain excellent customer loyalty and retention
• Managed IT aspects, implemented curriculum standards and collaborated with regulatory bodies (PADI and NAUI)
• Orchestrated both training and non-training related activities through robust and strategic planning

• Directly assisted instructors during training sessions, as part of the PADI diver course programme
• Supported the PADI discover snorkelling programme and worked with clients from across the globe
• Operated the scuba review programme and supported open water diver students within tour activities
• Taught emergency and first response courses to help individuals deal with emergency situations

Business Administration | University Of Birmingham, Uk, Strategic Human Resource Management And Organisational Performance (Distinction Award)

Bachelor'S Degree, Computer Science