Hussein Rizk Email & Phone Number

Lusail, Qatar

Doha, Qatar

Bahrain

General.- RERA licensed.#(OAM201912/0013)- Direct Communication channel with the owners. - Drafting and Ensuring the Rules and Regulation for the Main Association.- Lead and manage tenders for the FM companies and contractors serving the Association. - Ensure the Service charge is being collected and contributed.- Proposing Enhancement Projects for the island.- Enhancing the Data Base collection. - Following up with the required government departments… Show more General.- RERA licensed.#(OAM201912/0013)- Direct Communication channel with the owners. - Drafting and Ensuring the Rules and Regulation for the Main Association.- Lead and manage tenders for the FM companies and contractors serving the Association. - Ensure the Service charge is being collected and contributed.- Proposing Enhancement Projects for the island.- Enhancing the Data Base collection. - Following up with the required government departments. - Managed and organized the access of the labors and services providers (car wash, gardening, …ETC).Drafting and Enforcing the community rules,- These rules are governing behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Additions. Managing and monitoring community activities, hears complaints from homeowners/residents, and investigates and resolves issues.Dispute Resolution- Mediate disputes and conflicts between neighbors in the community. e.g.: handling complaints about excessive noise, encroachment on property lines or violation of rules. working directly with the homeowners in question to mediate a resolution, or notify offending parties by any applicable way of communication. Issuing breaches and fines against non-compliant homeowners/residents if rules are consistently violated.Procurement and financial responsibilities - Handling the financial matters of the associations, including the collection of association fees from owners.- Produce financial statements.- Involved and managing the procurement and purchasing.- Negotiating , selecting the suitable supplier and supplies, searching for new Suppliers.- Payment recommendation issuing VS KPI’s for the contractors and service providers.COLLECTION- Managing and Monitoring the Service Charge Process.- Enforcing the Service Charge collection.- Process payments and refunds- Resolve billing and customer credit issues Show less

Doha, Qatar

- Conducting Annual general meetings (AGM’s)- Responsible for the general maintenance and up keeping of common areas in the towers. (swimming pools, parking, amenity complex, landscaping cleaning, concierge and customer service, lights, barrier gates, fire alarm systems, security personnel and procedures, ETC) - Service charge Collection process. - Mediate disputes and conflicts between neighbors - Ensure that the Hygiene of the property is as required - Responsible for The… Show more - Conducting Annual general meetings (AGM’s)- Responsible for the general maintenance and up keeping of common areas in the towers. (swimming pools, parking, amenity complex, landscaping cleaning, concierge and customer service, lights, barrier gates, fire alarm systems, security personnel and procedures, ETC) - Service charge Collection process. - Mediate disputes and conflicts between neighbors - Ensure that the Hygiene of the property is as required - Responsible for The FM service providers (Tendering” Commercial and Technical evaluation”, appointing, Managing, Monitoring “evaluation and score boards, SLAs' and KPI’s”, terminating and retendering.)- Interview, hire, supervise and terminate association employees, when necessary- Negotiate contracts .- Monitoring contract vendors - Managing and handling the emergency situations- Daily inspections to maintain the quality of the properties.- Conducting Emergency Evacuation Plan.- Ensure Facility service team is up to the required level.- Issuing letters of recognitions, warnings, and termination when quality of service is not with the requirements as per the terms and conditions of the contract. - Enforcing the community and Tower’s association rules and regulations. - Coordinating with a council or board comprised of community members who live in the neighborhood. keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. conducting annual election to select new owners' representative and board members for the association. - Monitor accounts to identify outstanding debts- Maintain files for each member of the association/owner- Maintain records for the association Show less

Doha, Qatar

- 2009-2011 Lunched and leaded new helpdesk for the operations.- 2011 Started a centralized c all center for the Island, Managing and developing- Supervising the OC3 (Operation Command and Control Center) generally and the Helpdesk specifically. - Shift planning - Sorting out issues with Residents/Visitors/Retailers and any one in the island - Providing solutions for problems, incidents, issues, and requests (residentially and retail) - Planning and Procedures for the… Show more - 2009-2011 Lunched and leaded new helpdesk for the operations.- 2011 Started a centralized c all center for the Island, Managing and developing- Supervising the OC3 (Operation Command and Control Center) generally and the Helpdesk specifically. - Shift planning - Sorting out issues with Residents/Visitors/Retailers and any one in the island - Providing solutions for problems, incidents, issues, and requests (residentially and retail) - Planning and Procedures for the incidents. - Administrating IMS (incident management system by Siemens). - Weekly training based on needs/Daily training based on the daily matters. - A security issues. - Dealing with Hard/Angry/not satisfied customers. - Follow up on DNF’s(defect notifications, Snags, Ad Hoc services and complaining from Customers) - Provides supervision of all activities and systems in the command and control facility. - Coordinates with other security shift supervisors and managers during shift. - Ensures command and control center is maintained and operational 24/365. - Staff evaluation - Planning- Surveying for better service. Show less

Qatar

Internet trouble shooting, taking calls from the customer and help their needs, reach the satisfaction for angry customer until calm down, trying to solve the problems in a professional way, arrange fault documents for technical problem which needs somebody out working, reports for management, acting team leader while team leader is not available, arranging agent schedule, for breaks and availability

Beirut- Lebanon

- Hardware/Software technical trouble shooting, networking solutions, setup/installing IT products and requirements.

Master Of Business Administration (Mba), Business Administration And Management, General

Fm100, Facility Management And Owners Association