Key Responsibilities:- Monitoring the operation and security of all computer hardware and ensure that it is operating properly.- Administering the Domain, Exchange, and Applications servers.- Responsible for the repairs and maintenance of all IT items.- Configuring/maintaining LAN/WAN/VPN equipment and related services.- Identifies, diagnoses, and resolves network problems.- Providing high level of support at all times.- Developing/implementing information security policies, disaster recovery plans, backup procedures includingincremental backups for user awareness, compliance monitoring for information systems to ensure reliability.- Developed a good knowledge in (Point-of-sales, Call Center, and Home Delivery Systems).- Installation, administration and support of desktop products.- Manage and deliver hardware and software support.- Perform other related duties as required.- Documenting all new/previous IT work for the ease of follow up’s in the future.- Currently working with the software vendors to integrate all systems into one umbrella.- Played a pivotal role rebuilding the Domain network, and solving the current problems.Projects Completed:- Establishment of the new Call Center for the 3 Franchise.- Establishment of the new Home Delivery System for the 3 Franchise.- MPLS Network from Orange between Management and all 3 Franchise Branches.

Provides full support for the Group’ and clients’ IT systems. Determines requirements, designs, installs, and maintains serverhardware, operating systems, software, scripted procedures, computer management, and operational support tools onorganization-wide computing systems. Maintains and monitors performance, capacity, and availability of organization-widecomputer systems.

Responsibilities:- All end user problem (hardware and software).- Assemble IBM systems x.- Rack mount IBM System x and HP servers.- Install and configure IBM System x and HP servers.- Install and configure Netgear, buffalo storages.- Worked with windows server 2003, 2003 R2, 2008, 2008 R2, 2012.- Implementing new environment for new companies.- Worked with ESET, Symantec, and BitDefender anti-virus.- Implement basic installation for Fortinet firewall.

Responsibilities:- Responsible on 2000 pc (Hardware and software) with all users problems, network, active directory and users.

Computer Department (developer and maintenance)Maintenance hardware and software for small network.