Adam Hussein Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

Criterion Hospitality | LondonMulti Site Building Manager03/2020 - Current • Managing 6 Residential apartment buildings.• Building Reception / Concierge Team, Maintenance Team & Housekeeping Team• Training Team Members.• Performing viewings for potential tenants• First point of contact for all tenants• Maximising occupancy.• Chasing rent arrears.• Performing apartment inspections.• Carrying out site inspections• Ensuring reactive maintenance and refurbishments are carried out in a timely fashion• Meeting with Contractors and surveyors• Managing and coordinating daily activities of Team Members• Completing Fire & health and safety checks on a weekly basis to mitigate risks and potential hazards• Maintaining safety and security of buildings through detailed and precise checks.

Piccadilly

Part of Pre Opening Team for a brand new Hotel concept and experience (Zedwell Hotels)Recruiting Team MembersWorking in Reservations DepartmentCreating SOP's

Kensington High St

• Promoting the hotel brand's loyalty scheme • Verifying that personal and payment information on guest accounts was accurate and complete.• Updating team members about changes in hotel products, services, pricing and policies.• Resolving service-related problems in a timely manner.• Processing telephone and walk-in reservations • Dealing with high volume Air crew arrivals and departures as well as unexpected last-minute flight delays and cancellations. Also working directly with Housekeeping and Maintenance to improve turnaround time on all guest requests and issues to increase guest satisfaction

Tower Hill

Part of the Pre-Opening Team for a Brand new hotelResponsible for training staff, Health & Safety & SecurityManaging all Night Operations – Reception & Food & BeverageCarrying out Security walksPerforming daily Credit card reconciliation and ensuring end of day balancingRunning Night Audit

Sheraton Heathrow

Duty Manager – Managing operations and dealing with all issuesNight Manager & Night Auditor – In charge of Hotel in absence of General Manager, responsible for Reception, Security & Food & Beverage DepartmentReservations – including VIP bookingsGuest Services – dealing with enquiries and complaintsTraining Team MembersConducting appraisals & disciplinary procedures

Assistant Admin Manager, Assistant Front of House Manager, Assistant Crew Logistics Manager Training and supervising Reception Team MembersDealing with all passenger queries and complaintsOrganising rotas Stock control and monthly stock budget Embarkation & Disembarkation arrangements for passengersSetting up Cruise Terminal on Turnaround DayCoordinating Shuttle bus/shuttle boat operations in PortsSigning Crew on & offProviding money services for Crew Members – exchange, transfers

Duty ManagerHealth and SafetyTraining & DevelopmentPayrollRotasAppraisals & disciplinaries

Croydon, United Kingdom

Duty ManagerTraining & Development of Team membersHealth & Safety TrainerFire Safety Trainer

Croydon, United Kingdom

Reporting directly to General ManagerDuty ManagerSupervising Front Office, Accommodation, C&B Ops, Restaurant & BarHealth & Safety, Fire & SecurityCompleting projects for General Manager

Croydon, United Kingdom

Greeting guests Checking guests in and outDelivering messages and mail to guests’ roomsProviding guests with details of available facilities in the hotel, making dinner reservations in the restaurant, providing directions and information about places of interest and public transport and ordering taxisSwitchboard - Answering the telephone: Taking reservations, dealing with inquiriesShift Leader

Hnd Hotel & Hospitality Management, Hotel & Hospitality Management

High School, Gcse'S, 8 A-C

Activities and Societies: Sailing Club