Hussein Ali Email & Phone Number

New York, Ny, Us

Boston, Massachusetts, Us

• Cross-collaborated within a team as well as with other internal, external departments to ensure the timely/accurate processing of requests and escalation of production support items to maximize customer service efforts.• Directly supported projects at request of senior management in a timely fashion.• Completed critical project milestones in a timely manner while exceeding expectations.• Expertly set up numerous clients on eCFM to automate their accounting process that reduced processing time. • Updated the Global Reference System (GRS) with current/new data to allow clients to browse their portfolio, financial party, and settlement details with current reference information vastly improving end-user optimization.• Played a key role in the implementation of Beacon Tools – focused on the eHorizon trial rollout, including detailed maps of the trials to ensure that eHorizon and MCH match while making other essential updates as needed.• Additionally worked on the BCAD Database update initiative and the IIS Product Adoption Board projects.

• Maintained Shareholder Registry, in addition to creating and monitoring ETF shares in Depository Trust Company (DTC) and GTPS.• Successfully managed foreign and domestic ETF funds for clients who required full service and custody service.• Submitted Deposit and Withdrawal at Custodian (DWACs) to the Depository Trust Company (DTC) approved or cancelled, and confirmed if the shares routed to DTC or MFTA.• Used Macros to create client orders and payments, as well as, captured the failing trades • Processed collateral payments, released shares, reconciled collateral account balances • Responsible for recording wires received and paid, and verifying account balances.• Assessed key performance indicators and delivered daily reports outlining actions that increased productivity.• Entered and verified trade instructions, payment processing and processed C/R files and transmission to National Securities Clearing Corporatio (NSCC).• Contributed to the creation and implementation of new procedures for new hire training guidelines still in use.• Consistently exceeded expectations ensuring projects were on time, compliant to standards, and meet client needs

Boston, Ma, Us

• Updated department LinkedIn profiles and edited new content to the website to incorporate and publicize the most relevant information to current and prospective students and staff. • Accurately transcribed audio interview recordings for use in department files and future public relations products.• Incorporated technology into the office to increase efficiency and productivity.• Performed clerical duties to increase organizational efforts including photocopying, filing, mailing, typing, document preparation, mail, faxes, etc.• Provided personalized attention to exclusive clientele ensuring that all their expectations are exceeded.

• Coordinated daily program functions, and maintained budget, payroll, student and personnel records and reports.• Provided excellent customer support skills by discussing performance, behavior and tuition issues with parents, students, and staff members and working to provide resolutions in a timely manner.• Planned and coordinated an annual convention for over 300 attendees, with the goal of strengthening the community.• Simultaneously managed projects and maintained calendars to ensure deadlines are met. • Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.

•Facilitated orientation to immigrant and refugee families new to the Boston and Cambridge Public Schools in order to provide them with appropriate resources to make their transition smooth.•Assisted adult learners with navigating alternative educational opportunities and provided cultural & linguistic support.•Assisted refugees and immigrants with filling naturalization and green cards applications, as well as, travel documents with high levels of confidentiality.•Acted as a liaison for youth to connect with summer employment, after school programs and other community programs.•Presented trainings for clients to develop and maintain social networks and encourage positive self-care.Provided personalized attention to clients ensuring that all their expectations are exceeded