Aladin Bank facilitate access to digital-based Islamic banking services to serve all levels of society, as well as collaborate with industry players in various sectors. • Acting as the first layer of support in handling 30-50 issues per week experienced by customers or stakeholders (issues may arise from the Customer Service Team or internal employees).• Documenting issues, identifying root causes, and ensuring timely resolution and delivery to the affected parties. Recording all details in the JIRA system.• Ensuring timely resolution or escalation of issues and promptly communicating progress to stakeholders (Customer Service team, Product Management team, etc.)• Collaborating closely with the Product Management and Engineering teams to address issues effectively.• Identifying trends in issues for reporting to all stakeholders to enhance product stability and quality.• Performing log searches upon receiving issues in the database using Dbeaver with SQL Query and activity log searches using KIBANA or Google Cloud Platform and escalating to the next layer if issues cannot be resolved at the first layer.

Temporary fill-in position for Digital Banking Customer Servicing and Mobile Apps Product Quality Assurance• Thoroughly retest bugs to guarantee effective resolution and prevent regression.• Analyze, develop, and implement all test cases pertaining to Customer Servicing, Onboarding, and Mobile Apps enhancements.• Collaborate closely with regional stakeholders and the business team to synchronize requirements and timelines, ensuring the delivery of expected results.

SeaBank is a digital financial institution from Sea Group. A tech-based banking company providing customers the convenience of banking 24/7 from home or anywhere.• Conduct initial troubleshooting and research to identify potential root causes of reported issues.• Document events and problems using an issue management tool.• Ensure timely resolution or escalation of issues and promptly communicate progress to stakeholders.• Collaborate closely with Product Management and Engineering teams.• Identify trends in issues for reporting to stakeholders to enhance product stability and quality.• Perform regression testing one day prior to deployment, covering mobile banking apps and operational web portal applications.

PwC Indonesia is a global consulting firm that provides a comprehensive range of professional services and experience across functions and industries.• Prepare computers and other technology equipment for daily operations.• Address and resolve user inquiries related to computer software or hardware problems.• Engage with PwC Indonesia clients to promote technology solutions used by PwC Indonesia.• Participate in the migration from mail exchange to Office 365, contributing to testing, implementation, and outreach to over 3000 users.• Coordinate stock-take activities for the IT division at the end of 2019, conducting checks on over 3000 laptops, printers, Wi-Fi routers, TVs, digital signage, and other electronic equipment at PwC Indonesia Office.• Operate digital signage and audio-video systems throughout PwC Indonesia offices.• Enhance tool functionality from 70% to 90% by regularly maintaining and providing services.• Assist the team in explaining technical IT issues to clients.

Responsibilities:- Oversee the daily performance of computer systems- Manage and control the daily usage of operational computers- Answer user inquiries regarding computer software or hardware problem- Set up equipment for employee use, perform installation cable, operating systems and application

PT Sysware Indonesia is an IT distributor company to help IT security teams stay current with best practices and procedures for securing their IT infrastructure.• Conduct technical presentations to prospective clients, averaging 5+ presentations per month for both banking and government clients (including 6 ministries and 2 banks).• Conduct Proof of Concept (POC) demonstrations for prospective clients, provide product training to clients, and handle product installation and maintenance activities post-installation.• Successfully contributed to the success of over 10 clients, particularly in the government sector, including the Ministry of Education and Culture, Ministry of Energy and Mineral Resources, Ministry of Social Affairs, TVRI, and Palyja.• Reduced client complaints from weekly occurrences to once or twice a month by implementing regular and proper installation and maintenance processes.