Hussein Al-Khatib Email & Phone Number

Manchester, England, United Kingdom

• Provides software, hardware, and networking support for desktops, laptops, and servers. • Provides maintenance and support on legacy products.• May Provides Support for Enterprise Products• Performs disk replacement on enterprise storage products.• Installs and maintains PCs and associated software, networks, servers, and peripherals.• Supports network products from operational and maintenance perspectives Performs installs, moves, adds, and changes as required… Show more • Provides software, hardware, and networking support for desktops, laptops, and servers. • Provides maintenance and support on legacy products.• May Provides Support for Enterprise Products• Performs disk replacement on enterprise storage products.• Installs and maintains PCs and associated software, networks, servers, and peripherals.• Supports network products from operational and maintenance perspectives Performs installs, moves, adds, and changes as required. • Tests and certifications on PCs, networks, servers, and client-approved applications. • Provides follow-up on problems or escalation.• Maintains a high degree of professionalism in actions, demeanor, and dress.• Ensures customer satisfaction throughout the delivery service transaction.• Ensure client-specific Service Level Agreements are met and incident and request tickets are updated within the ticketing system. Show less

Beirut Governorate, Lebanon

• Designed and delivered IT curriculum, focusing on practical applications and real-world use cases, including hands-on lab sessions with industry-standard tools.• Mentored students in developing critical thinking skills and applying theoretical concepts in system administration and network security.• Incorporated multimedia resources and interactive sessions to enhance the learning experience and keep up to date with emerging IT trends.

Lebanon

• Conducted a complete renovation of the IT infrastructure, upgrading servers to Windows Server 2016 and migrating the network and systems to Office 365, enhancing overall system performance and security.• Designed and implemented a new network architecture, including firewall deployment and configuration using Fortinet to ensure optimal security and network segmentation.• Built and launched the company’s website, ensuring a modern and user-friendly interface, integrated with backend… Show more • Conducted a complete renovation of the IT infrastructure, upgrading servers to Windows Server 2016 and migrating the network and systems to Office 365, enhancing overall system performance and security.• Designed and implemented a new network architecture, including firewall deployment and configuration using Fortinet to ensure optimal security and network segmentation.• Built and launched the company’s website, ensuring a modern and user-friendly interface, integrated with backend systems for seamless operations.• Delivered tailored IT solutions for clients, focusing on improving operational workflows and ensuring secure, efficient IT environments.• Provided ongoing technical support and training, ensuring a smooth transition and system adoption by end-users. Show less

Lebanon

• Provided Tier 1 and Tier 2 technical support for Active Directory, Office 365, Windows Server, and desktop environments (Windows 10/11), resolving complex technical incidents.• Led server maintenance, including patch management, system updates, and troubleshooting hardware/software issues to ensure minimal downtime.• Configured monitoring systems (Nagios, SolarWinds) to proactively identify and resolve performance bottlenecks, ensuring network and server uptime.• Delivered… Show more • Provided Tier 1 and Tier 2 technical support for Active Directory, Office 365, Windows Server, and desktop environments (Windows 10/11), resolving complex technical incidents.• Led server maintenance, including patch management, system updates, and troubleshooting hardware/software issues to ensure minimal downtime.• Configured monitoring systems (Nagios, SolarWinds) to proactively identify and resolve performance bottlenecks, ensuring network and server uptime.• Delivered advanced training on Microsoft environments, increasing technical proficiency among staff and improving operational workflows. Show less

Lebanon

• Content Creation: Developed and scheduled compelling content across various social media platforms to enhance engagement and brand visibility.• Campaign Management: Strategically planned and executed social media campaigns, continuously tracking and analyzing performance metrics to optimize results.• Audience Engagement: Actively interacted with followers, fostering community engagement and maintaining a positive brand image.• Administrative Support: Provided comprehensive office… Show more • Content Creation: Developed and scheduled compelling content across various social media platforms to enhance engagement and brand visibility.• Campaign Management: Strategically planned and executed social media campaigns, continuously tracking and analyzing performance metrics to optimize results.• Audience Engagement: Actively interacted with followers, fostering community engagement and maintaining a positive brand image.• Administrative Support: Provided comprehensive office support, including managing phones, emails, and scheduling, ensuring smooth daily operations.• Office Management: Supervised office supplies, equipment, and facility needs, ensuring an organized and efficient work environment.• Record Keeping: Maintained accurate records in both digital and paper formats, ensuring confidentiality and precision.• Financial Tasks: Handled invoicing, expense reporting, and basic bookkeeping with attention to detail.• Document Preparation: Prepared and edited professional documents, reports, and presentations to support organizational goals.• Event Coordination: Assisted in organizing office events and meetings, ensuring seamless execution.• HR Support: Supported HR functions such as onboarding new employees and maintaining up-to-date personnel records.• Compliance: Ensured all administrative and operational activities adhered to company policies and regulatory guidelines. Show less

Doha, Qatar

Lebanon

Following up company social media campaigns and team leader .

Lebanon

* Secured testing materials and maintained the confidentiality of all details.* Maintained compliance with test center policies, practices, and procedures.* Conferred with teachers concerning programs and materials to meet student needs.* Administered individual and group assessments according to testing guidelines* Led and effectively managed a class of over students.

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and… Show more * Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.* Updated software to safeguard against security flaws.* Assigned system permissions and set up computers to assist with onboarding new employees* Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.* Determined hardware and network system issues using proactive troubleshooting techniques.* Managed backup and recovery of data assets to safeguard system availability.* Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.* Delivered onsite technical support for employees. Documented support interactions for future reference. Show less

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and… Show more * Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.* Updated software to safeguard against security flaws.* Assigned system permissions and set up computers to assist with onboarding new employees* Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.* Determined hardware and network system issues using proactive troubleshooting techniques.* Managed backup and recovery of data assets to safeguard system availability.* Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.* Delivered onsite technical support for employees. Documented support interactions for future reference. Show less

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and… Show more * Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users through desk-side support services.* Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.* Updated software to safeguard against security flaws.* Assigned system permissions and set up computers to assist with onboarding new employees* Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.* Determined hardware and network system issues using proactive troubleshooting techniques.* Managed backup and recovery of data assets to safeguard system availability.* Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.* Delivered onsite technical support for employees. Documented support interactions for future reference. Show less

Sweden

* Participated in team-building activities to enhance working relationships.* Carried out day-to-day duties accurately and efficiently.* Resolved conflicts and negotiated mutually beneficial agreements between parties.* Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.* Developed and implemented performance improvement strategies and plans to promote continuousimprovement.* Increased customer satisfaction by resolving issues

Canada

• Assisted the sales team with technical pre-sales support, including product demonstrations, technical presentations, and addressing client-specific requirements.• Gained deep technical product knowledge, enabling clear communication of complex IT solutions to both technical and non-technical stakeholders.• Conducted competitive market research to inform sales strategies, identifying potential clients and growth opportunities within IT services.• Managed CRM systems to maintain… Show more • Assisted the sales team with technical pre-sales support, including product demonstrations, technical presentations, and addressing client-specific requirements.• Gained deep technical product knowledge, enabling clear communication of complex IT solutions to both technical and non-technical stakeholders.• Conducted competitive market research to inform sales strategies, identifying potential clients and growth opportunities within IT services.• Managed CRM systems to maintain accurate sales data, streamline customer communications, and track performance metrics. Show less

Lebanon

* Prepared weekly updates and reports to track growth and success rates of marketing campaigns.* Collaborated with team members to help expand marketing channels.* Created proposals and organized pursuit documentation to support marketing staff.* Designed and presented social media campaign ideas.* Worked with HootSuite and Google Analytics to create information uniformity.* Assisted with capturing and analyzing social media metrics.* Maintained editorial calendar to… Show more * Prepared weekly updates and reports to track growth and success rates of marketing campaigns.* Collaborated with team members to help expand marketing channels.* Created proposals and organized pursuit documentation to support marketing staff.* Designed and presented social media campaign ideas.* Worked with HootSuite and Google Analytics to create information uniformity.* Assisted with capturing and analyzing social media metrics.* Maintained editorial calendar to keep content timely, relevant, and engaging. Show less

Lebanon

• Delivered comprehensive, instructor-led training sessions focusing on Microsoft's product suite, both in-person and virtually.• Developed and implemented training programs for employees, ensuring alignment with company protocols and regulatory standards.• Authored detailed training manuals for various roles, adhering to strict guidelines.• Ensured a high-energy, productive learning environment, even in fast-paced settings.• Collaborated with clients to assess their training… Show more • Delivered comprehensive, instructor-led training sessions focusing on Microsoft's product suite, both in-person and virtually.• Developed and implemented training programs for employees, ensuring alignment with company protocols and regulatory standards.• Authored detailed training manuals for various roles, adhering to strict guidelines.• Ensured a high-energy, productive learning environment, even in fast-paced settings.• Collaborated with clients to assess their training needs and delivered tailored solutions to enhance service quality.• Maintained compliance with safety regulations and organizational standards to foster a secure training environment.• Efficiently managed daily responsibilities, driving accuracy and performance across all tasks. Show less

Lebanon

* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and… Show more * Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Supported IT operations for corporate headquarters and nationwide locations.* Analyzed and maintained system and application performance. * Implemented, developed, and testedinstallation and update of file servers, print servers, and application servers.* Led server infrastructure development, quality assurance, staging, and production systems.* Planned and implemented upgrades to system hardware and software.* Designed and evaluated WAN and LAN connectivity technologies.* Diagnosed and executed resolution for network and server issues. Show less

Baabda District, Lebanon

* Collaborated with project managers to select ambitiously, but realistic coding milestones on prerelease software project development.* Updated old code bases to modern development standards, improving functionality.* Documented technical workflows and knowledge to educate newly hired employees.* Coordinated with project management on database development timelines.

Beirut, Lebanon

* Building Websites* HTML5* Discussed site and app requirements with clients to produce actionable development plans.* Coded websites using HTML, CSS, JavaScript, and jQuery languages.* Provided front-end website development using WordPress, Hubspot, and other editing software.* Generated web hosting presence to accommodate specified needs and maintain files on the account.

Badaro

* Building an apple web application* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Microsoft Training

Beirut, Lebanon

• Administered website operations, ensuring structural continuity, security updates, and resolving content management system issues.• Provided comprehensive IT support across Active Directory, Microsoft 365, Windows Server, and desktop environments, resolving Tier 1 and Tier 2 support incidents.• Developed and implemented IT monitoring tools for real-time performance tracking, enhancing infrastructure stability and reducing incident response times.• Facilitated staff training on… Show more • Administered website operations, ensuring structural continuity, security updates, and resolving content management system issues.• Provided comprehensive IT support across Active Directory, Microsoft 365, Windows Server, and desktop environments, resolving Tier 1 and Tier 2 support incidents.• Developed and implemented IT monitoring tools for real-time performance tracking, enhancing infrastructure stability and reducing incident response times.• Facilitated staff training on Microsoft products, enabling improved self-service and incident resolution by non-technical staff. Show less

Lebanon

* Customer services* Managed scheduling for store shifts to accomplish proper staffing.* Trained and managed associates in customer service and sales techniques.* Assisted Manager in the interview process of prospective employees and provided feedback.* Assisted store manager in meeting standards for customer service and quality.* Negotiated price and service with customers and vendors to decrease expenses and increase profit.* Launched staff engagement, gender… Show more * Customer services* Managed scheduling for store shifts to accomplish proper staffing.* Trained and managed associates in customer service and sales techniques.* Assisted Manager in the interview process of prospective employees and provided feedback.* Assisted store manager in meeting standards for customer service and quality.* Negotiated price and service with customers and vendors to decrease expenses and increase profit.* Launched staff engagement, gender diversity, and cultural programs in addition to a robust reportingtool that increased operational quality.* Strategically managed resources, milestones, and budgets saving $[Amount] in expenses.*Team leader* Staff weekly schedule and target study Show less

Master Of Business Administration - Mba, Business Administration And Management, General, 3.3

Activities and Societies: Football

Bachelor’S Degree, Computer Science, Gpa 3.09

Android Application as a final project.

High School, Economics

Activities and Societies: football team