Hussein Al-Khatib Email & Phone Number

Manchester, England, United Kingdom

• Provides software, hardware, and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products.
• May Provides Support for Enterprise Products
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• Supports network products from operational and maintenance perspectives Performs installs, moves, adds, and changes as required… Show more

Beirut Governorate, Lebanon

• Designed and delivered IT curriculum, focusing on practical applications and real-world use cases, including hands-on lab sessions with industry-standard tools.
• Mentored students in developing critical thinking skills and applying theoretical concepts in system administration and network security.
• Incorporated multimedia resources and interactive sessions to enhance the learning experience and keep up to date with emerging IT trends.

Lebanon

• Conducted a complete renovation of the IT infrastructure, upgrading servers to Windows Server 2016 and migrating the network and systems to Office 365, enhancing overall system performance and security.
• Designed and implemented a new network architecture, including firewall deployment and configuration using Fortinet to ensure optimal security and network segmentation.
• Built and launched the company’s website, ensuring a modern and user-friendly interface, integrated with backend… Show more
• Built and launched the company’s website, ensuring a modern and user-friendly interface, integrated with backend systems for seamless operations.
• Delivered tailored IT solutions for clients, focusing on improving operational workflows and ensuring secure, efficient IT environments.
• Provided ongoing technical support and training, ensuring a smooth transition and system adoption by end-users. Show less

Lebanon

• Provided Tier 1 and Tier 2 technical support for Active Directory, Office 365, Windows Server, and desktop environments (Windows 10/11), resolving complex technical incidents.
• Led server maintenance, including patch management, system updates, and troubleshooting hardware/software issues to ensure minimal downtime.
• Configured monitoring systems (Nagios, SolarWinds) to proactively identify and resolve performance bottlenecks, ensuring network and server uptime.
• Delivered… Show more
• Delivered advanced training on Microsoft environments, increasing technical proficiency among staff and improving operational workflows. Show less

Lebanon

• Content Creation: Developed and scheduled compelling content across various social media platforms to enhance engagement and brand visibility.
• Campaign Management: Strategically planned and executed social media campaigns, continuously tracking and analyzing performance metrics to optimize results.
• Audience Engagement: Actively interacted with followers, fostering community engagement and maintaining a positive brand image.
• Administrative Support: Provided comprehensive office… Show more
• Administrative Support: Provided comprehensive office support, including managing phones, emails, and scheduling, ensuring smooth daily operations.
• Office Management: Supervised office supplies, equipment, and facility needs, ensuring an organized and efficient work environment.

Doha, Qatar

Lebanon

Following up company social media campaigns and team leader.

Lebanon

* Secured testing materials and maintained the confidentiality of all details.* Maintained compliance with test center policies, practices, and procedures.* Conferred with teachers concerning programs and materials to meet student needs.* Administered individual and group assessments according to testing guidelines* Led and effectively managed a class of.

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users.

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users.

United Arab Emirates

* Remote Technical Support* Developed and tested new product offerings before release to assist the development team in bug identification.* Created help desk tickets, troubleshot, and resolved desktop issues.* Offered new customer training to reduce frustration and improve customer satisfaction.* Provided Tier 1 IT support to non-technical internal users.

Sweden

* Participated in team-building activities to enhance working relationships.* Carried out day-to-day duties accurately and efficiently.* Resolved conflicts and negotiated mutually beneficial agreements between parties.* Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.* Developed and implemented performance improvement.

Canada

• Assisted the sales team with technical pre-sales support, including product demonstrations, technical presentations, and addressing client-specific requirements.
• Gained deep technical product knowledge, enabling clear communication of complex IT solutions to both technical and non-technical stakeholders.
• Conducted competitive market research to inform sales strategies, identifying potential clients and growth opportunities within IT services.
• Managed CRM systems to maintain… Show more
• Managed CRM systems to maintain accurate sales data, streamline customer communications, and track performance metrics. Show less

Lebanon

* Prepared weekly updates and reports to track growth and success rates of marketing campaigns.* Collaborated with team members to help expand marketing channels.* Created proposals and organized pursuit documentation to support marketing staff.* Designed and presented social media campaign ideas.* Worked with HootSuite and Google Analytics to create.

Lebanon

• Delivered comprehensive, instructor-led training sessions focusing on Microsoft's product suite, both in-person and virtually.
• Developed and implemented training programs for employees, ensuring alignment with company protocols and regulatory standards.
• Authored detailed training manuals for various roles, adhering to strict guidelines.
• Ensured a high-energy, productive learning environment, even in fast-paced settings.
• Collaborated with clients to assess their training… Show more
• Collaborated with clients to assess their training needs and delivered tailored solutions to enhance service quality.

Lebanon

* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Building, installing, troubleshooting, and repairing Windows PC hardware.

Baabda District, Lebanon

* Collaborated with project managers to select ambitiously, but realistic coding milestones on prerelease software project development.* Updated old code bases to modern development standards, improving functionality.* Documented technical workflows and knowledge to educate newly hired employees.* Coordinated with project management on database development.

Beirut, Lebanon

* Building Websites* HTML5* Discussed site and app requirements with clients to produce actionable development plans.* Coded websites using HTML, CSS, JavaScript, and jQuery languages.* Provided front-end website development using WordPress, Hubspot, and other editing software.* Generated web hosting presence to accommodate specified needs and maintain.

Badaro

* Building an apple web application* Building, installing, troubleshooting, and repairing Windows PC hardware and software* Support for all IT-related issues* Building, configuring, deploying, and troubleshooting local and remote computers and other hardware,as well as maintaining our network and VPN infrastructure.* Microsoft Training

Beirut, Lebanon

• Administered website operations, ensuring structural continuity, security updates, and resolving content management system issues.
• Provided comprehensive IT support across Active Directory, Microsoft 365, Windows Server, and desktop environments, resolving Tier 1 and Tier 2 support incidents.
• Developed and implemented IT monitoring tools for real-time performance tracking, enhancing infrastructure stability and reducing incident response times.
• Facilitated staff training on… Show more
• Facilitated staff training on Microsoft products, enabling improved self-service and incident resolution by non-technical staff. Show less

Lebanon

* Customer services* Managed scheduling for store shifts to accomplish proper staffing.* Trained and managed associates in customer service and sales techniques.* Assisted Manager in the interview process of prospective employees and provided feedback.* Assisted store manager in meeting standards for customer service and quality.* Negotiated price and.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.3

Activities and Societies: Football

Bachelor’S Degree, Computer Science, Gpa 3.09

Android Application as a final project.

High School, Economics

Activities and Societies: football team