Hussein Abd El-Azim Email & Phone Number

Dubai, United Arab Emirates

-Onboarding the client to the platform with full accuracy.-Work closely with internal departments to ensure that the onboarding process is being adhered to for seamless configuration.-Take ownership of the turn-around time (TAT) taken for the configuration of the client’s account.-Strict adherence to predefined KPIs & SLAs that ensure configuration is done in a timely manner.-Go above and beyond to ensure customers are actively working towards their goals and that they will be happy with the service provided. It includes account configuration, analysis, customer outreach, and training.-Utilize various third-party tools (e.g Intercom and Salesforce) to ensure departmental efficiencies and proactive engagement with platform customers.-Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).-Provide technical support to customers as and when required by the customer or the CSM.

Egypt

- Coordinate and maintain schedules for various operations, ensuring optimal use of resources and timely execution of tasks.- Monitor timelines and proactively adjust plans to accommodate changes or unexpected delays.- Organize and oversee the setup of equipment, materials, and facilities before clients' arrivals, ensuring a seamless and professional environment.- Act as a point of contact to address any operational issues that arise during client interactions.- Quickly assess and troubleshoot problems, implementing effective solutions to minimize disruptions.- Serve as a primary contact for clients, understanding their needs and ensuring that operations align with their expectations.- Implement measures to continuously improve the quality of operations and enhance the overall client experience.

Egypt

- Develop print materials such as brochures, posters, and flyers that effectively communicate messages and captivate audiences.- Prepare and produce compelling proposals and presentations that effectively communicate design concepts and solutions to clients.- Ensure that the final design projects undergo thorough proofreading, guaranteeing accuracy and maintaining high-quality standards.- Responsible for creating social media designs and branding printings designs.

Egypt

- Create and maintain a cohesive visual identity for brands, ensuring consistency across all design materials, from logos to marketing collateral.- Develop print materials such as brochures, posters, and flyers that effectively communicate messages and captivate audiences.- Prepare and produce compelling proposals and presentations that effectively communicate design concepts and solutions to clients.- Ensure that the final design projects undergo thorough proofreading, guaranteeing accuracy and maintaining high-quality standards.

Egypt

I had the privilege of being part of a pivotal project focused on revamping initiatives for the National Organization for Urban Harmony (NOUH) in Egypt.- Collaborate closely with UI/UX designers to translate their design concepts into visually appealing and user-friendly web interfaces. Ensure the website's layout, colors, typography, and overall aesthetics align with the intended user experience.- Implement responsive design techniques to ensure the website functions seamlessly across various devices and screen sizes. Optimize layouts and elements to create a consistent and intuitive user experience on desktops, tablets, and smartphones.- Elevate user engagement by incorporating interactive elements using HTML, CSS, and JavaScript. Create animations, transitions, and dynamic features to provide an engaging and enjoyable browsing experience for visitors.- Focus on website performance by optimizing frontend assets such as images, scripts, and stylesheets. Employ techniques like lazy loading, minification, and caching to ensure fast loading times and efficient use of resources.

Giza Governorate, Egypt

- Collaborated closely with IBM's experienced frontend development team, translating design concepts into interactive and visually appealing web interfaces.- Acquired a solid grasp of HTML, CSS, and JavaScript, utilizing these foundational technologies to construct engaging and dynamic web pages that meet contemporary design standards.- Learned techniques to ensure responsive design, enabling the creation of websites that seamlessly adapt to various screen sizes and devices.- Contributed to actual projects by implementing specific features and components, experiencing firsthand the tangible impact of my work on user experiences.

Giza Governorate, Egypt

- Provide hands-on assistance to employees with IT-related issues, including troubleshooting hardware and software problems, setting up workstations, and ensuring smooth day-to-day operations.- Maintain and manage the company's network infrastructure, ensuring connectivity, security, and optimal performance. This includes configuring routers, switches, and firewalls.- Data Backup and Security: Implement and manage data backup solutions to safeguard critical company data. Stay updated on cybersecurity best practices to prevent and respond to potential threats.- Install, update, and maintain software applications and operating systems on company devices. Manage hardware inventory, including procurement and repairs when needed.- Conduct training sessions to educate employees about IT policies, tools, and best practices. Create and update documentation to provide clear instructions for common IT tasks and troubleshooting.

Cairo Governorate, Egypt

Engaged in a dynamic three-month collaboration with the Saudi Arabian Minister of Health, contributing to a large-scale team effort focused on conducting a comprehensive survey. The primary objective was to assess the awareness levels among Saudi citizens regarding fundamental safety principles and practices. The outcomes of this endeavor hold significant potential for enhancing public health and safety.

Cairo Governorate, Egypt

• Troubleshoot Systems and Hardware.• Managing machines stock and handing over.• Provide direct support to users across the organization. This can include helping set up hardware or software, diagnosing connectivity or data access problems• Install and update company software and hardware as needed.• Delivering monthly report for the machines stock.