Mohammad Hussein Email & Phone Number

Dearborn Heights, Mi, Us

Livonia, Mi, Us

Ann Arbor, Michigan, Us

Detroit, Us

Assist in the implementation of all match day related activities, including:Set up and tear down of stadium assets (sponsorship banners, biergarten, VIP areas, suites, media areas, merchandise stands, and gameday bars).Assist with field and locker room preparation as needed.Assist with sponsor activations as needed.Assist with a specific area of the stadium during the match. Those roles include: - Merchandise Sellers - Ushers - Ticket Takers - Ticket SellersCommunicate with fans in a friendly, effective way in order to answer questions and concerns.

Allen Park, Mi, Us

Ann Arbor, Mi, Us

Providing technical support whether it be on the phone, in person, or remotely.Training customers and internal staff on troubleshooting and diagnosing problems.Perform daily monitoring alerts on Patches, Security, Hardware, Backup.

Riyadh, Sa

Doha, Doha, Qa

- Monitored deployed assets in the FIFA World Cup 2022 venue and performing miscellaneous IPTV service duties as assigned.- Reported cases and problems on site activities and escalated them to the Project Director.- Controlled DMPs conditions and maintainability in areas across the stadium as instructed using Cisco Vision Director.- Cooperated with FIFA members to guarantee the event's smooth running and success.

Oslo, No

- Receive calls via the centralized program helpline and services requests via Twilio software, triage/classification of cases, update database and refer admissible cases to the program Focal Points in the areas in a timely manner. - Maintain the helpline database, compiling, revising and cleaning of entered data. - Coordinate and follow-up with Focal points on status of cases (in progress, closed, open). - Provide feedback, when needed, to calls requesting follow-up on eligibility, based on the reports provided by the program teams. - Handle calls on complaints and feedback and ensure these are reported to the Accountability team leader for follow-up. - Handle sensitive calls (related to SEA/ protection) and ensure these are reported to the Protection coordinators in each area office for follow up, in a reliable and confidential manner.

Beirut, Lb

Provide daily global technical support to end users(b2b) through phone, email, chat, and remote support, and quickly forming solutions to ensure customer satisfaction. Report to project manager the daily works, activities, number of tickets resolved. Write step-by-step process, technical solutions, and ticket updates to customer using clear and concise English. Collaborate with Data, Development, and Sales teams to resolve customer’s issues. Organize filed technician visits to customer premises to perform all appropriate actions.

Bashoura, Beirut, Lb

Worked under close supervision and followed company guidelines.Welcomed customers, answered their questions, and provided advice or recommendations.Processed sales transactions. Provided customers with the organization’s service and product information. Handled cash, credit or check transactions with customers. High level of confidentiality and respect of data protection protocols.

Managed large amounts of incoming calls. Handled complaints, transactions, and applications, provided appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Provided customers with the organization’s service and product information. High level of confidentiality and respect of data protection protocols. Routed calls to appropriate resources

Bashoura, Beirut, Lb

Trained about site implementation (Installation and Design Details), Site maintenance (Troubleshooting and Services) and Site acceptance ( checking and control concepts).Learned about equipment descriptions and functionality (BSC, BTS, RNC, NodeB and ENodeB).Learned the transmission equipments (PDH and SDH links) and Network topologies overview (IPBB core network topology, Packet Data network topology and DCN network topology).

Beirut, Lebanon, Lb

Installed and configured new desktops, printers and other technical assets. Diagnosed and resolved hardware and software issues that users encountered on their desktops/laptops. keep track of inventory and assets related to desktop computers, including peripherals. Provide technical assistance to users, including answering questions about software applications, providing guidance on computer usage, and offering advice on how to avoid common issues.

Master'S Degree, Computer And Communications Engineering

Bachelor'S Degree, Computer And Communications Engineering