Daniel Hutchinson Email and Phone Number

• Manage multiple clients Microsoft 365 tenant accounts.• Supporting Windows client operating systems.• Supporting Windows Server operating systems.• Manage SonicWALL Firewall installations.• Supporting clients remotely using N-Central or ConnectWise• Supporting clients onsite as needed.• PC setup for new hires and hardware replacements.• Manage Active Directory policies and share permissions.• Supporting Azure WVD deployments.• Managing Proofpoint email security for clients.• Manage Ubiquity routers, access points using Unifi Controller software.• Supporting Office applications suite.

• Manage clients email hosted on Office 365 through Admin Portal. • Hardware setup for new hire deployment and/or hardware refresh. • Supporting clients remotely and through onsite visits. • Supporting clients running MAC Operating Systems. • Manage Ubiquity Wireless systems through Unifi. • End user PC and Windows Server maintenance. • Support Office 365 suite. • Manage Windows file share permissions. • Manage client phone system hosted through Jive. • Troubleshooting Scan and Printer issues. • Worked with Active Directory for account creation/deletion, password resets, account privileges, Group Policies. • Manage internal tickets through ConnectWise. • Manage clients using ConnectWise Automate.

• Manage multiple Office 365 domains and email accounts through Office 365 Partner Portal.• Work with Active Directory for account creation/deletion, password resets, contact management, account privileges, domain policies.• Assisted users remotely and in person with various PC problems.• Monitoring end user PC’s and Servers via Labtech Software.• Manage Windows folder shares and NTFS permissions.• Level II Desktop support for Windows Vista, 7, 10, Office suites.• Installed/Setup/troubleshooting of printers at end users desks.• Manage and maintain Remote Desktop (Cloud) servers.• Trouble shooting network connectivity issues.• Worked with VMWare for hosted servers.• Worked with VEEAM backup for backup solutions.

• Setup PC’s for newly hired employees.• Desktop support for Windows Vista, 7, 10, Office suites.• Migrated personal data to new PC’s for seamless user experience during PC refresh cycle.• Working within Active Directory for account creation/deletion, password resets, contact management, account privileges.• Documenting How-To and KB articles for use on company Wiki page. • Assisted in migrating users from internal Exchange server to Office 365 hosted email.• Troubleshooting PC problems reported by end users.• Helped maintain VM’s via Microsoft Hyper-V client.• Utilized Carbonite business for user’s machine backups.• Monitor/setup RSA tokens for Dual Authentication domain login access.• Managed Malwarebytes Anti-Malware for Businesses.• Troubleshooting Okta Single Sign On issues.• Utilizing N-Central for asset monitoring and Antivirus solutions.• Manage mobile devices using AirWatch.• Installed/Setup/troubleshooting of printers at end users desks.• Handled user’s PC maintenance.• Worked directly with white glove clients with professional and positive attitude.• Password resets in Active Directory.• Supporting mobile devices.• Manage Windows folder shares and NTFS permissions.• Managed Aliases, email forwarding on Microsoft Exchange servers. • Setup Symantec Endpoint Encryption on client machines for hard drive encryption.

• Testing MDaemon email server, RelayFax, Security Gateway, Outlook Connector, WorldClient, and ActiveSync software within Windows operating systems to make sure it met or exceeded the client’s and business’ expectations.• Processed application crash dumps for developer review using WinDbg.• Logged bug reports within TFS bug tracking system and collected any additional data needed to ensure developers could resolve any reported issues.• Setup virtual environments for testing various aspects of Alt-N products using VMWare VCloud.• Assisted the Tech Support team with customers in public Alt-N support discussion groups.• Assisted worldwide distributors with escalated problem reports.• Worked closely with developers with the implementation of the ActiveSync protocol into the MDaemon email server.• Compared mail flow between Microsoft Exchange and MDaemon email server.• Maintained live MDaemon email server for testing DNS records, mail flow, spam/virus filter testing.• Managed physical lab network utilizing Norton Ghost and Windows ISO files for image file creation.• Maintained SPF, DKIM, DMARC, PTR records for live test servers.

• Supported Alt-N Technologies products - MDaemon email server, RelayFax Fax server, and SecurityGateway gateway server, Outlook Connector for MDaemon, and SecurityPlus Antivirus within Windows server environments.• Resolved customer mail flow problems within their MDaemon email servers.• Diagnosed email connectivity issues within clients such as Microsoft Outlook, Outlook Express, and WorldClient.• Lead technician for Alt-N Outlook Connector for MDaemon.• Maintained public support discussion groups for Alt-N Software.• First line support for Alt-N Global Distributors.• Created and published Knowledge Base articles for Alt-N support website.• Remote troubleshooting of MDaemon email servers and SecurityGateway servers.• Assisted administrators with implementing email security and anti-spam measures.

• Tier II Level Technical Support that handled escalated hardware and software support issues.• Installed hardware on end users PC’s.• Setup PC’s for employees.• Tracked TCP/IP WAN/LAN connectivity problems.• Resolved PC hardware and software problems within the Windows environment.• Troubleshot email client and Exchange server connection problems.• Assisted users with Microsoft Office problems.• Training of newly hired employees to show them the aspects of the support center and the process for working with end users.• Fixed end user printer problems.