I am a Content Developer with a record of success producing customer-focused documentation for the technology and financial services organizations. My expertise is presenting information in user-friendly formats. My goal is to produce high-quality documentation that reduces calls for support.The people I work with tell me that I am a great teammate because I am especially strong in understanding what needs to be done. I perform my job well, with minimal impact on the project manager and development team. I have experience creating manuals and instructions for complex software applications in collaboration with subject matter experts, management, and upper management. I have a track record of leading and managing projects from outline to timely completion in fast-paced environments, resulting in clear, effective user documentation. I have proven experience writing for global audience and working with multicultural teams; I quickly learn sophisticated and new technologies.Expertise: Writing | Online Help | SME Interviews | DITA | Research | Organization | Presentation | Project Management | CollaborationTechnical Skills: Acrolinx IQ | Adobe Acrobat Pro | Adobe FrameMaker 7 | Adobe InDesign | Adobe Photoshop | Adobe RoboHelp HTML | Arbortext Editor | DITA | Hyperionics HyperSnap 6 | IBM Notes | MS Word, Excel, PowerPoint, Visio | Slack | Syncro Soft Oxygen XML Editor | TechSmith SnagIt | TechSmith Camtasia Studio