- Led rollout of new donation terminal, partnering with Stripe. Secured a market-leading transaction fee rate, drove £200,000+ in transactions in 3 months, and onboarded 300+ organisations. Created training content for staff and customers.- Led Dona’s first independent assembly, recruiting a Product Assembly Technician and overseeing 500 terminal builds. Resulted in 1 day/week time savings for the support team, reduced surplus components, and streamlined logistics.- Coordinated Dona’s largest upgrade offer, managing 250+ terminal returns for new technology. Developed SOPs to support smooth implementation, growing the Stripe partnership.- Developed an inventory management system, improving visibility of stock levels and providing valuable insights on stock value to the senior team.- Implemented billing reconciliation, identified discrepancies, and recovered lost monthly revenue through data-driven audits, ensuring accurate revenue alignment.- Formalized core business policies including sickness and holiday to ensure fairness. Led first company-wide survey, presented findings and drove actionable changes based on employee feedback.