CUSTOMER SERVICE MANAGER – Supervised customer service department including Lead Customer Service Representative as a direct report. Managed all escalated customer interactions to provide excellent service and quick resolutions involving returns, refunds, exchanges, etc. Appended orders from eBay, Amazon and our online storefront to local servers and database. Coordinated with shipping employees to prepare all orders for daily shipments. Managed inventory room and monitored all incoming and… Show more CUSTOMER SERVICE MANAGER – Supervised customer service department including Lead Customer Service Representative as a direct report. Managed all escalated customer interactions to provide excellent service and quick resolutions involving returns, refunds, exchanges, etc. Appended orders from eBay, Amazon and our online storefront to local servers and database. Coordinated with shipping employees to prepare all orders for daily shipments. Managed inventory room and monitored all incoming and outgoing product. Processed intake of new merchandise from suppliers, verified quantities, strategically organized and sorted phones for efficient processing and listing of items. Communicated with and ordered from various vendors to maintain stock of general office and shipping supplies.ASSISTANT MANAGER – Assisted with upper-level customer service, both emails and phone calls from customers. Pulled merchandise from inventory for daily orders and shipping. Put away phones after they had been completed and listed for sale into inventory in an organized manner. Address customer return requests from different selling platforms and provide return labels and instructions. GENERAL SUPERVISOR – Basic level customer service, attending to lower-level emails and phone calls from customers. Supervising daily shipping process and employees. Upper-level cellphone testing and reviewing technician’s initial testing results. Unlocking and re-flashing software for various cellphones. Participate in receiving incoming product, and prep for beginning of process. CELLPHONE TECHNICIAN – Tested full functionality of various cellphone models. Organized bins of phones strategically for the remaining processes. Packaged orders with appropriate accessory merchandise to ship out daily. Prepared shipping labels and organized merchandise for process efficiency. Show less

Greeted guests upon arrival and parked vehicles in appropriate facilities. Organized keys for optimal efficiency during pickup and retrieved correct vehicle upon vehicle departure.

Worked through various positions, ending with Front End Supervisor. All positions required thorough customer service, excellent time management, and consistent attention to detail. As a Presentation Team Member, I reset aisle fixtures and merchandise organization based on detailed planogram layouts. As a Promotional Signing Team member, I received shipments of promotional signage from headquarters and prepared the team for advertisement setup and takedown each week. As a Flow Team Member, I… Show more Worked through various positions, ending with Front End Supervisor. All positions required thorough customer service, excellent time management, and consistent attention to detail. As a Presentation Team Member, I reset aisle fixtures and merchandise organization based on detailed planogram layouts. As a Promotional Signing Team member, I received shipments of promotional signage from headquarters and prepared the team for advertisement setup and takedown each week. As a Flow Team Member, I unloaded incoming truck shipments, organized merchandise to pallets, and restocked in various departments. As a Front-End Supervisor, daily tasks included closing out cash registers, coordinating team member schedules and breaks, and managing escalated customer interactions. Show less