Own the initial onboarding and product adoption for Accelerate shopsHire, train, coach and develop team members to become strong individual contributors Ensure pizzerias are engaged and get maximum value from our partnership Provide feedback and new recommendations based on conversation and requests from restaurants cross functionally Partner closely with operations, marketing and product teams to run tests for new initiatives and iterate as neededUpdate and build the processes needed to quickly and reliably launch new partnersUse data to identify opportunities to improve the process and time to launch and implement them with your team and cross functional partners

(Former CenturyLink)Drove account management responsibilities as an overlay sales role in Unified Collaboration & Communication including solution creation, solution offering configuration management, order issuance, service delivery, service management and revenue recognitionIdentified, bid on, negotiated, and closed new sales opportunities in order to meet and exceed established sales and revenue quotasProvided comprehensive account plans and strategies to win new business from new and or existing accountsProvided In depth knowledge on UC&C products and Telecommunication services to customers and prospects.

Held responsibility for outbound strategy and booking new business by hunting for prospects through cold outreachMet with potential customers to pitch new business through platform demonstrations and personalized case studies Managed the entire sales cycle, from initial demo to closed-won business while meeting and exceeding sales quotas

Held responsibility for onboarding all new customers by providing in-depth platform training presentationsUpsold on additional features and potential add-onsReduced the churn rate by increasing activeness with the softwareWorked closely with the BI team to analyze data and effectively report to VP of SuccessBuilt and maintained relationships with customers over the course of their contract

Managed the onboarding process for new clients trialing the platformActed as the main point of contact for clients and provide assistance to ensure a successful trial experienceUnderstood the Wibbitz platform and the benefits clients gain by using itFollowed-up with new prospective clients and provide an efficient setup for new clients’ accountsMonitored user data and maintain accurate internal documentation of new clients’ implementation processCommunicated feedback and ideas from clients in regards to product development features for continuous improvementPartnered with across teams (primarily Sales & Success) to ensure a seamless transition from trial to contract

Provided exceptional customer service to app users to assist in all inquiries, feature requests, and concerns in a timely manner via phone, email, and social channelsConnected with new users in the onboarding process as well as assisted the securities team in application approval processesConsistently ranked #1 each month in most resolved cases out of 40 members on the success team

Assisted the Consumer Relations team in all consumer disputes regarding tenant screening reports. Worked with confidential client information to handle disputes and inquiries regarding credit checks. Be the connecting force between the Property Management software technical side with the property owners.

Promoted to leadership role within one month of interning in time of company crisis. Created weekly client-facing reports based off of optimization data from digital campaigns ran. Analyzed conversions and CTR numbers to create insights and analytical decks to display to clients. Assisted account executives in launching campaigns, as well as creating and sending insertion orders.

Worked with clients to ensure the best possible customer service experience. Organized the department floor and mark merchandise. Soldl to customers and build a clientele for personal shopping appointments.