- MT member, responsible for strategic and tactical decision-making and process optimization within the Operations department, resulting in improved efficiency.- Developing Mission, Vision, and Strategy, leading to the introduction of Customer Journey, Go-to-Market, and Continuous Improvement Management processes and enhanced customer focus.- Managing and restructuring the Operations department (20 FTE), reducing the structure from 3 to 2 teams, resulting in more efficient resource utilization.- Implementing incident management, change management, problem management, and operations management, supported by a new PSA solution (Halo PSA), resulting in improved efficiency and service quality.- Enhancing governance and compliance of the ISMS and PDCA cycle through the implementation of an ISMS solution (CyberManager, IRM360) and reallocation of tasks and responsibilities, resulting in ISO9001 and NEN7510 recertification and the transition to ISO27001:2022.

- MT member, responsible for process optimization, quality improvement, and the management and restructuring of the Operations department (9 FTE).- Implementing incident, change, problem, and operations management processes, supported by a new PSA solution (Kaseya BMS) and an RMM solution (Kaseya VSA), resulting in improved efficiency and service quality.- Building staff knowledge and expertise and implementing a digital IT management documentation system (IT Glue), leading to better and more efficient IT management and higher service quality.- Implementing an ISMS and PDCA cycle, achieving ISO27001 certification.

- Establishing and managing a skilled service desk (4 FTE), resulting in improved service quality for the IT departments of hospitals.

- Service (Level) Management of large healthcare institutions and hospitals.- Re-drafting and standardizing of Service Level Agreement documents,

KNNS Business Solutions is a merger between NMA ICT Solutions and KC Business Solutions.Relationship management of existing customers and expanding business with these customers.Contribution to the development and standardization of product and service offerings (Slim concept).Positioning of the Slim concept in the market with the aim of increasing sales with existing and new customers.

Relationship management of existing customers and expanding business with these customers.Contribution to the development and standardization of product and service offerings (Slim concept).Positioning of the Slim concept in the market with the aim of increasing sales with existing and new customers.

Development and standardization of product and service offerings (BuilIT concept). Consulting and account management.Coordination and organization of ICT projects regarding the replacement of entire ICT infrastructures up to 350 workspaces.

Contribution to the development of the Price per Workspace concept.Developement of standard Service Level Agreements for Price per Workspace contracts.Coordination and organization of ICT projects regarding the replacement of entire ICT infrastructures up to 350 workspaces. Realization of IT management consulting assignments.Telesales and support for accountmanagement.

Coordination and organization of ICT projects regarding the replacement of entire IT infrastructures up to 150 workspaces.Introduction of a new quotation format for service offerings.Introduction of project-and process-based approach to work.Telesales and support for accountmanagement.

Advising management and account management about processes, organizational change and customer demand.Developing a standard approach to and the coordination of tender processes.

Coordination and organization of ICT projects regarding the replacement of entire IT infrastructures up to 150 workspaces.

Telesales and support for accountmanagement.