Kathy Huyen D. Email and Phone Number

• Cultivated a unified team through collaborative problem-solving, clear expectation setting, and transparent communication, yielding a 90% team retention rate.• Ensured 100% compliance to the Anti-Money Laundering (AML) Program and related rules.• Daily and weekly jackpot prize figures were recorded and interpreted with accuracy of 100%, and Managers received timely information.• Collaborated with external partners on 90% of interdepartmental tasks and initiatives.• Played a key role in the success of weekly Slot Tournament project which added value through consistent effort of increasing customer engagement and enhancing customer loyalty with 20% increased revenue.

With a strong background in overseeing slot operations and ensuring exceptional guest service. Proven track record in taking responsibility for shift performance, maintaining slot machine functionality, training new staff, implementing procedures, and delegating tasks efficiently. Highly skilled in personnel management, including recruitment, training, evaluation, and payroll duties. I was competent at fostering a positive work environment through effective communication, conflict resolution, and adherence to company standards. Overall, I excelled in maintaining accurate records, resolving customer disputes, and upholding professionalism in all aspects of Slot operations.