Huy Lưu Email & Phone Number

Vietnam

Vietnam

Ho Chi Minh City, Vietnam

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.•Provided primary customer support to internal and external customers.•Clarified customer issues and determined root cause of problems to resolve product or service complaints.•Answered product and service questions, suggesting other offerings to attract potential customers.•Collected and analyzed customer information to prepare product or service reports.•Recommended changes, improvements or enhancements in products to product development team based on customer feedback.•Actively offered advice and assistance to customers, paying attention to special needs or wants.

•Used positive reinforcement, repetition and review to help students master challenging material.•Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.•Developed student confidence through positive reinforcement strategies.•Evaluated student progress through analysis of test scores and homework completion. Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.•Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Can Tho, Vietnam

•Translated documents.•Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.•Replicated flow, style and overall meaning of original texts.•Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.

Bachelor Of Arts - Ba, Language Interpretation And Translation

Master Of Arts - Ma, Language Interpretation And Translation