Huy Lưu Email & Phone Number

Vietnam

Ho Chi Minh City, Vietnam

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Collected and analyzed customer information to prepare product or service reports.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.

• Used positive reinforcement, repetition and review to help students master challenging material.
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Developed student confidence through positive reinforcement strategies.
• Evaluated student progress through analysis of test scores and homework completion. Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.
• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Can Tho, Vietnam

• Translated documents.
• Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
• Replicated flow, style and overall meaning of original texts.
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.

Bachelor Of Arts - Ba, Language Interpretation And Translation

Master Of Arts - Ma, Language Interpretation And Translation