• Drove out use cases for a oneMDS mobility project for utilities field technicians using a combination of PragmaCAD and GE's Mobility Enterprise tools. • Worked with a business team to create converged use cases that were inputs into designs and the basis of the testing strategy. End to end mobility process and utilities experience.• Supported solution delivery team in creating design document deliverables. • Directed core functionalities that covered over 70% of the overall scope. Led preparation meetings/sessions with client business SMEs.• Pivoted to test lead responsibilities that included writing over 2,000 system and integration test scripts for release 1A.• Executed three phases of the 2,000-test scripts and managed test defects through HP ALM.• Created over 200+ user acceptance test scripts and aided end user testers during testing.• Managed and help test 2700+ test scripts that introduced new functionality for release 1B.• Detected and tested over 100+ defects during test execution.• Coordinated communication between onshore and offshore teams.

• Assessed current capabilities and market requirements and defined the requirements, metrics, and performance goals with other teams. Transitioned requirements and use cases to designers. • Created specifications and features of a product, analyzed and designed enhancements to the application, and identified and defined detailed product functional requirements and use cases.• Collaborated with the testing team on ensuring working requirements and functionalities.• Facilitated stakeholder engagement between key participant groups through meetings, calls, and instant messaging services.

• Provided support/responsibilities for all technical work (CIMS migration and production deployment, Mainframe JCL/PROC reviews, maintaining RACF, monitoring of CIMS gateways, assisting in application/Mainframe performance monitoring/tuning, and other technical tools) in support of CIMS application changes. • Supported as an onshore team member in an effort to deliver more value at less cost while rethinking external supplier relationships. The project encompassed collaboration from the Chicago, Baltimore, Philadelphia, and Manila teams.• Developed in COBOL, SQL, UNIX, to support backend customer billing information systems through analysis, coding, testing, design, debugging, and implementation.

Graded assignments, homework, and exams. Helped students with in class activities. Addressed any issues, concerns, and questions students had about the course.

Assisted patrons with finding books and checking out materials. Sorted book stacks and organizing other media like DVDs and CDs.

Ensured the safety of students and residents during campus events, guide traffic, regulate parking for events, and coordinate events with campus organizations.

Answered department support tickets, addressed hardware issues, managed user accounts, setup new devices, replenished office supplies.

Troubleshooted technological issues students experienced such as connecting to wifi, maintaining student’s device system health, and printing issues. Provided aid with computer lab software: Microsoft word, scanning, and some photo editing.