Phu Lam Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

As a Senior Manager in the Change Optimisation team, my purpose is to:- Provide specialist support, advice, guidance, and expertise to strategic Digital initiatives to drive risk and compliance thought leadership.- Support the business and overseeing governance and risk deliverables.- Partner with key stakeholders to ensure compliance obligations and legislative requirements are met.- Support management in driving a strong risk culture that considers ethics and integrity while balancing commercial and customer needs. Coaching and supporting the business to build greater risk awareness and capability.Key initiatives in which I supported in providing considered advice as the risk lead include:► Onboarding transformation programs to remediate customer experience and legislative gaps including onboarding of a new vendor to help electronically verify customers.► Enhancements to the digital online identification capability (covering KYC and reidentification) to return the business' AML/CTF risk back into appetite.► Smartphone-based identity verification through facial biometrics which build the foundation to safely and successfully onboard more customers digitally.

Sydney, Australia

•Supporting Digital across all of Westpac’s brands for the Consumer Bank in the management and monitoring of risk and compliance obligations with a focus on compliant conversations supported by emerging technologies, artificial intelligence and machine learning.•Assisting with the implementation of risk management practices and embedding a Digital culture focussed on good conduct and positive customer and financial outcomes.

Sydney, Australia

•Advised to large programs (in the identity and access management domain) to assist in the closure of SOX control deficiencies - areas include account lifecycle management and privileged access management across both operating systems and databases)•Developed and executed detailed testing to assist in the closure of a number of key SOX engagements.•Managed outsourcing/supplier site visits including planning, logistics and stakeholder management.

Sydney, Australia

•Managed and executed IT assurance work on applications, automated controls and infrastructure to ensure compliance with IT organisational policies and regulator's requirements including and specialising in Sarbanes-Oxley (SOX)•Provided advice, guidance and training to immediate team members and the 1st line/business around processes and controls including for deficiencies and key control framework rollouts•Conducted and autonomously ran Operational Risk in Projects (ORiP) assurance reviews for programmes such as Mobile Proximity Payments (using your phone to tap to pay) project and multiple releases on the Bank’s new online banking platform•Demonstrated strong technical aptitude and provided support to the closure of long outstanding control deficiencies in the Bank through collaboration with the business and both internal and external auditors

Sydney, Australia

• Worked collaboratively with all levels of management within IT to ensure that the Design Effectiveness (DE) of the application IT general controls are acceptable to achieve overall IT compliance• Performed controls monitoring and Operating Effectiveness (OE) testing of application IT general controls• Produced and maintained SOX communications with IT SOX Controllers, SOX System Managers and internal and external auditors• Assisted in the monitoring and reporting of SOX IT issues and SOX attestations• Assisted in the recording and reporting of SOX IT issues in the enterprise-wide operational risk system.• Assisted in various tasks related to efficiency and transformation related projects

Sydney, Australia