- Managing Business of Vietnam and IndoChina Markets- Maintain and Improve existing clients satisfaction- Sharing Best Practices of the industries to clients for their success.Keywords – Loyalty, CRM, Membership, Shopping Malls, Partnerships, Food & Beverage, F&B, Hotel

Ascentis CRM is a loyalty solution suite for Retail and Malls businesses. It can sustain the high volume of transactions of giant clients in Singapore, Malaysia, Vietnam, Hong Kong, China and Cambodia (more than 100 clients with total 8 production servers)--Product Design/Planning/Team Management/Development • Development ◦ Re-design and refactor all applications for automatic deployment ◦ Design and migrate Source Code from TFS to Git with dynamic branching model for concurrent development, QC and Production hotfixes ◦ Integrate Restful API endpoint (with JWT) into current APIs application ◦ Security enhancement: Pen Test: CSXF, TLS1.2, XSS, secured Cookies • Product Design, Planning, Team Management ◦ Impact analysis, technical design for new features/requirements ◦ Products/team management: tasks with Sprint planning by using TFS Work Items, CRM Product release schedule ◦ Code review: quality of code by best practice, impact validation ◦ Testing: test scripts, functionality test ◦ Documentation: product features, APIs description, Release Log, Training Guide, Deployment Guideline, Developer Guideline ◦ Training new developers on board ◦ Communication with other departments regarding features, releases, deployments • Product Support: Production issues troubleshooting and solvingKeywords – Loyalty, CRM, Membership, Shopping Malls, Partnerships, Food & Beverage, F&B, Hotel

Customer: NKF (National Kidney Foundation)Role: Technical ConsultantProject: + Migration current MS CRM 4.0 to Dynamics CRM 2015.+ Integration between Dynamics CRM 2015: ITLC, HPB, Renal Point Of Care (B.Braun, Fresenius, Gambro), Radiometer+ Electronic Medical Record (EMR).- MS Dynamics CRM system is used for entire NKF organization including nurses, doctors, admission, clinical affairs to automate the process from assessment of new patients until they terminate from NKF. This system is running for NKF HQ and 31 dialysis centers belong to NKF, about 700 concurrent users.- Integration with Renal Point of Cares and Radiometer for paperless procedure.- Integration with Singapore government agency: ILTC, HPB- EMR provides friendly UI on top of Dynamics CRM platform------------------------------------------------------------------------------------------------------------------------------------------Customer: CCCRole: Developer / Technical ConsultantProject: Automate Investment WorkflowAutomate current Investment Workflow from Origination stage until Execution stage (4 stages). This project requires to develop a dynamic system that allows many roles to involve into process (from initiation of investment/divestment project to approval steps and then execution).Keywords – Loyalty, CRM, Membership, Shopping Malls, Partnerships, Food & Beverage, F&B, Hotel

Role: DeveloperProject: VitruCareResponsibilities- Maintain running CRM 2013 system.- Develop Web based apps that directly interact with CRM system in HTML5 only (Web <-> WCF Interface <-> Dynamics interface).- Implement new functions for system including WPF applications interact with CRM system. Customize plugins, javascript, custom workflow.- Research new web technologies to satisfy requirements for web-based apps interacting with CRM system.- Study Unified Service Desk (UII) framework.Keywords – Loyalty, CRM, Membership, Shopping Malls, Partnerships, Food & Beverage, F&B, Hotel

- Design solutions for requirements: • Use default entities that can adapt business requirements. • Create custom entities when needed to satisfy enquiries.- Implement• Implement CRM plug-in by using xRM SDK and .Net to interact with CRM system for event processing.• Create workflow in CRM if the requirements is not very complicated that does not need to implement a plug-in.• Implement Javascript functions on CRM form for client-side validations (using xRM Javacript SDK).• Writing SQL Stored Procedure that export data required for business report. Then, Develop custom report using Reporting Services and install reports template to CRM system.• Implement a scheduled running application to migrate data from data warehouse to CRM system. This application run daily to read data exported by DW and parses data, then import to CRM database.• Integrate CRM system with outlook for offline abilities and sending emails to marketing list using outlook email.• Implement WPF applications for special business enquiries. These applications interaction directly with CRM system to query data and update data. Special design in these apps also help users to optimize their time while working and prevent users from mistakes because they are hotline so they have to serve many customers at the same time.• Develop web portal for customers to interact with system using ASP.Net. This web portal also interact with CRM system.Keywords – Loyalty, CRM, Membership, Shopping Malls, Partnerships, Food & Beverage, F&B, Hotel