Huy Nguyễn Email & Phone Number

Main responsibilities:- Build fulfillment SOP & SLA for internal & external teams, monitor fulfillment & delivery performance- Create policies for key services & core drivers, coordinate with HR department to develop policies for collaborators to optimize resources and costs- Present the best fulfillment & last-mile solutions to company's partners to reduce end-to-end lead-time and enhance delivery efficiency- Work closely with the IT department to build a warehouse and… Show more Main responsibilities:- Build fulfillment SOP & SLA for internal & external teams, monitor fulfillment & delivery performance- Create policies for key services & core drivers, coordinate with HR department to develop policies for collaborators to optimize resources and costs- Present the best fulfillment & last-mile solutions to company's partners to reduce end-to-end lead-time and enhance delivery efficiency- Work closely with the IT department to build a warehouse and transportation management systemAchievements:- Successfully set up WMS & TMS for fulfillment service- Delivery on-time rate increased by 17%- Standardized and enhanced fulfillment service with 12% reduction in cost Show less

- Carry out campaigns with partners for various categories (Health & Beauty; Dairy; Home Appliances) to grow product sold or brand advertising- Manage precise demand forecast to order SKUs properly to ensure stock availability and minimize product spoilage.- Execute pricing analysis and set proper price, along with creating appropriate promotions to increase category margin and grow volume- Coordinate with purchasing department and other stakeholders to acquire new products for sale… Show more - Carry out campaigns with partners for various categories (Health & Beauty; Dairy; Home Appliances) to grow product sold or brand advertising- Manage precise demand forecast to order SKUs properly to ensure stock availability and minimize product spoilage.- Execute pricing analysis and set proper price, along with creating appropriate promotions to increase category margin and grow volume- Coordinate with purchasing department and other stakeholders to acquire new products for sale at affordable prices Show less

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Main responsibilities:- Build last mile SOP and incentive policies for in-house drivers & store supervisors applied for all stores in VN, improve drivers' and store supervisors' productivity- Create widely-used delivery metrics and build SLAs for internal delivery teams and 3PLs to measure and improve last-mile delivery cost and performance.- Acquire new 3PLs for all stores, minimize last-mile delivery costs by rate card and discount negotiation.- Acquire transportation… Show more Main responsibilities:- Build last mile SOP and incentive policies for in-house drivers & store supervisors applied for all stores in VN, improve drivers' and store supervisors' productivity- Create widely-used delivery metrics and build SLAs for internal delivery teams and 3PLs to measure and improve last-mile delivery cost and performance.- Acquire new 3PLs for all stores, minimize last-mile delivery costs by rate card and discount negotiation.- Acquire transportation solution-provided partners (Abivin, Smartlog) to standardize and automate store operations, optimize staff productivity.Achievements:- Pioneer in creating last-mile delivery metrics, helps stores to measure operation efficiency and effectiveness (fulfillment rate to increase by 30%; CPO to decrease by 60% in 7 months).- Minimize return rate and item lost rate by 20%. Show less

Ho Chi Minh City, Vietnam

- Nurture the relationships with FnB partners of Key Account Team by continuously proposing the best logistics solutions.- Build standard operating procedures, coordinate with other team to roll out new product feature and implement operational policies.- Manage daily operational activities, provide after-sales service and proactive in handling complaints from customers.- Review account management processes, identify operational weaknesses and help innovate new processes.-… Show more - Nurture the relationships with FnB partners of Key Account Team by continuously proposing the best logistics solutions.- Build standard operating procedures, coordinate with other team to roll out new product feature and implement operational policies.- Manage daily operational activities, provide after-sales service and proactive in handling complaints from customers.- Review account management processes, identify operational weaknesses and help innovate new processes.- Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers and partners to ensure efficient delivery of packages. Show less

Ho Chi Minh City, Vietnam

- Build Core Driver team and community that aim to deliver outstanding Hub and Ecommerce services performance including delivery routes and cut-off booking time division, productivity maintenance and improvement.- Oversee day-to-day operations of Core Driver Team and address operational challenges based on Data Analysis and Driver Partners feedback to improve overall process and efficiency.- Directs and coordinates investigation of complaints and take immediate action to ensure highest… Show more - Build Core Driver team and community that aim to deliver outstanding Hub and Ecommerce services performance including delivery routes and cut-off booking time division, productivity maintenance and improvement.- Oversee day-to-day operations of Core Driver Team and address operational challenges based on Data Analysis and Driver Partners feedback to improve overall process and efficiency.- Directs and coordinates investigation of complaints and take immediate action to ensure highest safety standard and excellent customer experiences. Show less