- Daily/weekly monitored SEA creators' and merchants' data on CRM system to identify livestream ecosystem restrains and implement strategies that leverage user experience. - Directly incubated 30 creators and feedbacked on operations to solve performance restraints, including retention rate, GMV slowed down, etc. - Supported in conducting surveys/testimonials with 6 SEA countries’ creators/sellers to enhance systems that solve users' pain points. - Supported in proposing deals and promotions for livestream campaigns. - Collaborated with the SEA Education team to construct livestream standard operating procedures for creator managers to work with merchants/creators. - Assisted cross-functional teams to launch offline and online campaigns and training sessions for TikTok creators. - Managed BPOs' operations on LIVE ecosystems for incubation creators.

- Oversaw celebrities and KOLs/KOCs YouTube contents to provide insights that enhancing the key metrics performances (RPM, CPM, etc.)- Researched different markets (FMCG, Technology, Gaming, etc.) to establish trends’ report to suggest for celebrities actionable strategy on their YouTube/Facebook channels. - Supported in planning and editing teasing videos and shorts for Erik and Thu Trang which achieved 1 short 4.5M+ view, 1 short 2M+ view, 9 shorts 500K+ view. - Prepared materials and supported in Miss Grand International 2021 fan meetings. - Created educational blogs (https://bit.ly/3KbZSdo) with nearly 300 views on Metub website.

- Communicated and maintained relationships with celebrities, KOLs (Key Opinion Leaders), and experts in multiple industries. - Assisted in promotional campaigns to recruit attendees for annual contests by maximizing the social media systems of Thử Thách Kim Cương fan page. - Supervised 20 collaborators for the annual contests (Thử Thách Kim Cương and The TrendZ).- Supported producing videos for TikTok's platform with over 126.3K followers and approximately 40K views per video.

- Hosted online workshops with a scale of 200 to 300 participants. - Coordinated a fan page with over 13K followers and medium growth of 15%. - Tracked and composed Facebook posts with an average of 100-200 interactions. - Supervised 5 members and over 100 collaborators with 2 colleagues.