I leverage data and technology to enhance business performance and operational efficiency. I collaborate with HR, sales, IT, and other teams to streamline reporting, optimize workflows, and develop dashboards for improved forecasting and data accessibility. I drive productivity and create tailored internal solutions to support decision-making.* Acted as a liaison between sales, business development, and IT teams, facilitating the development and use of enhanced sales reporting tools… Show more I leverage data and technology to enhance business performance and operational efficiency. I collaborate with HR, sales, IT, and other teams to streamline reporting, optimize workflows, and develop dashboards for improved forecasting and data accessibility. I drive productivity and create tailored internal solutions to support decision-making.* Acted as a liaison between sales, business development, and IT teams, facilitating the development and use of enhanced sales reporting tools. * Analyzed the company’s market position, customers, and product offerings to optimize sales processes and maximize profitability. * Assisted HR in employee analytics using ADP and PowerBI, creating recurring report subscriptions for better planning. * Collaborated with sales, business development, QA, production, and IT teams to improve forecasting and maximize production yields. * Created a 360-degree virtual building tour with interactive hotspots for detailed maintenance and server information. * Designed and implemented live production dashboards across domestic and international locations to enhance operational efficiency.* Developed and maintained private internal applications and led the web-to-mobile app conversion process. * Developed dashboards displaying live production data across manufacturing plant locations. * Led the conversion of web apps to mobile platforms, improving internal accessibility. * Leveraged GoodBarber to rapidly prototype internal and external apps for executive review. * Managed a team of SQL developers to optimize workflows and improve task completion time. * Provided detailed performance metrics to the Vice President of Sales and teams to drive sales strategy. * Supported ESG data consolidation and visualization efforts to improve decision-making. Show less

I leverage business intelligence (BI) tools and market research to provide actionable insights that optimize sales performance and support strategic decision-making. I collaborate with cross-functional teams to streamline processes, improve efficiency, and drive growth across domestic and international sales channels. My expertise in data analysis, reporting automation, and forecasting helps empower sales teams and leadership to make data-driven decisions that maximize revenue and operational… Show more I leverage business intelligence (BI) tools and market research to provide actionable insights that optimize sales performance and support strategic decision-making. I collaborate with cross-functional teams to streamline processes, improve efficiency, and drive growth across domestic and international sales channels. My expertise in data analysis, reporting automation, and forecasting helps empower sales teams and leadership to make data-driven decisions that maximize revenue and operational efficiency.* Assist the marketing team in developing live dashboards utilizing Google APIs and YouTube Analytics. * Assist with sales development by conducting market research, pricing models, and strategic planning. * Analyzed internal and external sales data using BI tools to generate actionable insights, improving internal transfer efficiency. * Conducted market research and pricing analysis. * Deliver data-driven insights to support VP and C-Suite decision-making, boosting sales performance. * Develop forecast, trend analysis, and consumer feedback reports on CPG and direct-delivered goods. * Develop interactive inventory and production planning reports. * Develop interactive inventory reports for the planning and production teams. * Develop new and optimized marketing assets for both internal and external client outreach. * Develop regional freight maps using ArcGIS and PowerBI for the logistics department. * Ensure that sales data in the ERP system is accurate and up-to-date according to company guidelines. * Created automated reports consolidating data from two ERP systems.* Leverage BI software to analyze internal and external sales data and inform strategic planning. * Maintain accurate records of sales, budgets, pricing, and activity reports across domestic and international sales channels. Show less

I assist company executives by managing data analysis, workflow creation, and research to optimize business processes. I am responsible for developing internal solutions, training employees on software tools, and ensuring smooth cross-departmental communication to support sales and operational efficiency. My work focuses on leveraging technology, managing internal databases, and streamlining administrative tasks to improve decision-making and productivity.* Assists company executives… Show more I assist company executives by managing data analysis, workflow creation, and research to optimize business processes. I am responsible for developing internal solutions, training employees on software tools, and ensuring smooth cross-departmental communication to support sales and operational efficiency. My work focuses on leveraging technology, managing internal databases, and streamlining administrative tasks to improve decision-making and productivity.* Assists company executives with data analyses, troubleshooting, research, and general administrative duties. * Creates marketing peripherals for presentations and events. * Created data analyses and workflows for executives, streamlining decision-making processes. * Developed Microsoft Forms and surveys for internal and external users. * Developed and manage SharePoint sites for internal use. * Manages cross-channel pricing and item lists. * Responsible for researching new and innovative technologies and implementing them within the sales and food sector. * Reviews vendor setups, bids, and contracts. * Serves as a liaison between international and domestic employees. * Serves as a liaison between sales agents and various departments to streamline the delivery of item specs, pricing, and marketing content. * Takes charge of sales forecast, budget, and trend analyses. * Trained 50+ employees on PowerBI, Excel, ArcGIS Pro/Online, Plex Manufacturing ERP, Salesforce, and SharePoint. * Uses ArcGIS to visualize sales data, territory, and consumer metrics/demographics. Show less

I oversee various key aspects of the business, driving operations, sales, and marketing efforts. My role involves managing day-to-day operations, leading customer outreach, and ensuring the successful production and marketing of our products. I leverage my skills in e-commerce, product development, and social media strategy to contribute to the growth of the company.* Coordinate charity donation schedules and manage partnerships to promote social responsibility. * Create… Show more I oversee various key aspects of the business, driving operations, sales, and marketing efforts. My role involves managing day-to-day operations, leading customer outreach, and ensuring the successful production and marketing of our products. I leverage my skills in e-commerce, product development, and social media strategy to contribute to the growth of the company.* Coordinate charity donation schedules and manage partnerships to promote social responsibility. * Create monthly sales reports to track performance, identify trends, and inform business strategy. * Design and develop unique fragrance profiles for products, including wax melts and slimes, to differentiate the brand. * Develop and maintain the Shopify storefront, optimizing for user experience and sales performance. * Lead customer service and outreach campaigns, enhancing customer experience and fostering brand loyalty. * Manage the company budget and track credit card expenses, ensuring financial stability and cost control. * Manage vendor relationships and inventory, ensuring stock levels meet demand and new products are timely introduced. * Manufacture slime and wax melts, ensuring high product quality and consistency. * Oversee package drop-off and pick-up schedules to ensure timely and efficient order fulfillment. * Perform product photography and editing for marketing materials and online storefront. * Research social media trends and content development strategies to engage with a growing online community. Show less

I specialize in leveraging AI tools to automate data cleansing, develop in-house AI solutions, and optimize business operations for small-to-medium scale businesses. With extensive experience in creating custom ChatGPTs, managing client portals, and utilizing a range of tools like Google Looker, Google AppSheet, Klipfolio, and Zapier, I deliver actionable insights and streamline workflows. I am also comfortable working with international virtual assistants, coordinating projects, and sourcing… Show more I specialize in leveraging AI tools to automate data cleansing, develop in-house AI solutions, and optimize business operations for small-to-medium scale businesses. With extensive experience in creating custom ChatGPTs, managing client portals, and utilizing a range of tools like Google Looker, Google AppSheet, Klipfolio, and Zapier, I deliver actionable insights and streamline workflows. I am also comfortable working with international virtual assistants, coordinating projects, and sourcing B2B leads using sales navigation tools.* Expertise in automating data cleansing and formatting using AI tools. * Comfortable working with international virtual assistants to coordinate projects and optimize team workflows. * Design and develop in-house AI solutions for small-to-medium scale businesses to enhance operational efficiency. * Experienced in creating custom ChatGPTs to streamline processes and improve communication. * Manage and develop client portals to improve user engagement and service delivery. * Proficient in tools such as: - Apollo.io - GoodBarber - Google AppSheet - Google Looker - Klipfolio - Listkit.io - Median.co - Softr - Stacker - ZoomInfo * Source potential B2B leads using sales navigation tools and outreach databases. Show less

I specialize in leveraging data-driven insights and innovative solutions to help businesses optimize operations and drive growth. I work with local restaurants to enhance their service offerings, optimize marketing strategies, and improve overall performance through customized dashboards, web analytics, and operational strategies. With experience in SEO, web design, and analytics tools, I help clients make informed decisions to boost efficiency and profitability.* Consult local… Show more I specialize in leveraging data-driven insights and innovative solutions to help businesses optimize operations and drive growth. I work with local restaurants to enhance their service offerings, optimize marketing strategies, and improve overall performance through customized dashboards, web analytics, and operational strategies. With experience in SEO, web design, and analytics tools, I help clients make informed decisions to boost efficiency and profitability.* Consult local restaurants on bar and beverage options, recipes, and presentations to improve offerings and customer experience. * Consult local restaurants on increasing foot traffic using data-driven solutions, SEO, and website analytics. * Conducted inventory and margin analysis, leading to a 20% reduction in inventory loss and a 10% recovery in margins. * Designed and deployed interactive dashboards using Google Looker for real-time performance monitoring and business insights. * Designs and develops dashboards in Google DataStudio to visualize key business metrics and drive decision-making. * Designs and develops websites as a WIX Partner, creating user-friendly sites that enhance customer engagement. * Developed mobile applications using Google AppSheet to streamline inventory management and improve operational efficiency. * Performed business and sales analytics to assess market trends, sales data, and business performance. * Performed website analytics using Google Analytics and WIX metrics to assess site traffic and user behavior, driving optimization strategies. * Provided SEO and web/social media analytic strategies, leading to a 20% increase in web traffic and better engagement with target audiences. * Worked with clients in setting up G Suite and reporting tools to enhance team collaboration and data visibility. Show less

I specialize in overseeing data processes, optimizing workflows, and ensuring data integrity across various departments. I use a combination of analytics tools and research to provide actionable insights that inform business strategies, enhance client relationships, and streamline operations. With experience managing teams and developing customized reporting solutions, I drive efficiency and help organizations make data-driven decisions.* Develop new reporting and spreadsheet templates,… Show more I specialize in overseeing data processes, optimizing workflows, and ensuring data integrity across various departments. I use a combination of analytics tools and research to provide actionable insights that inform business strategies, enhance client relationships, and streamline operations. With experience managing teams and developing customized reporting solutions, I drive efficiency and help organizations make data-driven decisions.* Develop new reporting and spreadsheet templates, as well as live dashboards to optimize data tracking and visualization. * Leads research efforts and develops reports detailing company insights on prospective clients to guide business development. * Optimizes campaigns using data-driven decisions and trend analysis to improve marketing efforts and performance. * Provides company executives with business analytics, research, and general administrative support to enhance decision-making processes. * Responsible for the oversight of the data hygiene process and management of a team of virtual assistants to maintain clean, accurate data. * Utilizes Google Data Studio to create detailed client-side reports for clear, accessible data presentation. * Utilizes Trello to manage and optimize marketing campaigns, ensuring efficient project execution and timely deliverables. Show less

I focus on delivering exceptional service by assisting clients with registrations, event planning, and troubleshooting, ensuring a smooth experience. I leverage my interpersonal skills to build strong relationships with customers, while also managing tasks like inventory and staff training. My ability to manage various operations and provide technical assistance has contributed to a seamless customer experience and efficient organizational processes.* Assist clients with registration… Show more I focus on delivering exceptional service by assisting clients with registrations, event planning, and troubleshooting, ensuring a smooth experience. I leverage my interpersonal skills to build strong relationships with customers, while also managing tasks like inventory and staff training. My ability to manage various operations and provide technical assistance has contributed to a seamless customer experience and efficient organizational processes.* Assist clients with registration for recreational activities and venue reservations using ActivNet. * Assist customers with account troubleshooting and floor plan customization using Microsoft Visio. * Assist customers with connecting to verified 3rd-party resources and event planning. * Develop personable relations and sales with new and existing clientele to increase customer satisfaction and loyalty. * Develop spreadsheets, training manuals, and report forms to support staff training and operational efficiency. * Provide customer service to walk-ins and digital inquiries, addressing concerns and resolving issues promptly. * Provide technical assistance to staff as the interim Operations Manager, along with presenting form changes. * Secondary resource for special public events, such as “Lunch with Santa” and “Derby-Q,” ensuring smooth event operations. * Take charge of inventory management, ensuring adequate stock levels and efficient product tracking. * Teach new staff general building operations and emergency/crisis responses to ensure safety and smooth operations. Show less

I played a pivotal role in improving internal and external communication strategies while overseeing project management tasks. My experience spans website management, client relations, on-site team management, and resource coordination. Additionally, I contributed to operational efficiency by testing new software and managing key business processes like payroll, bookkeeping, and proposals.* Created and managed www.phangenconstruction.com, enhancing the company’s online presence.… Show more I played a pivotal role in improving internal and external communication strategies while overseeing project management tasks. My experience spans website management, client relations, on-site team management, and resource coordination. Additionally, I contributed to operational efficiency by testing new software and managing key business processes like payroll, bookkeeping, and proposals.* Created and managed www.phangenconstruction.com, enhancing the company’s online presence. * Developed and improved business relations with new and existing clientele, strengthening partnerships. * Managed company email and responded to customer feedback, ensuring prompt and professional communication. * On-site management included staff recruitment, training, and contractor-to-client English-Vietnamese translation, improving communication and team efficiency. * Served as an interior design consultant, offering expertise on design decisions and client needs. * Tested new software and hardware prior to on-site implementation, ensuring smooth operational rollouts. * Took charge of database management, inventory, resource management, proposal development, payroll, and bookkeeping**, streamlining business operations and financial processes. Show less

I supported faculty and students in spatial analysis, GIS techniques, and geospatial data management. I helped develop educational content, including custom maps and geodatabase management, while providing technical assistance to ensure students successfully executed their projects. My experience with ArcGIS, StoryMaps, and the ESRI GIS Suite has provided me with strong skills in both teaching and environmental data visualization.* Assisted faculty in the grading and overview of student… Show more I supported faculty and students in spatial analysis, GIS techniques, and geospatial data management. I helped develop educational content, including custom maps and geodatabase management, while providing technical assistance to ensure students successfully executed their projects. My experience with ArcGIS, StoryMaps, and the ESRI GIS Suite has provided me with strong skills in both teaching and environmental data visualization.* Assisted faculty in the grading and overview of student projects, providing feedback and academic support. * Assisted students with hardware/software issues, data harvesting, spatial analyses, and creation of custom maps using ArcGIS Online/StoryMaps and GIS Desktop. * Collaborated with faculty in spatial analyses and the development of reports to the EPA, contributing to important environmental research. * Created and managed a geodatabase containing the University's sidewalk and boundary shapefiles, ensuring accurate geospatial data storage. * Provided assistance, demonstrations, and training to students on database management and ESRI GIS Suite, fostering a deeper understanding of GIS techniques. * Responsible for the management and access of the geospatial laboratory and its equipment, ensuring smooth operation and student access. Show less

I contributed to ecological fieldwork, laboratory analysis, and statistical research to support environmental studies. I assisted in sampling fish and insects, collected biological data on Prothonotary Warblers, and handled hazardous chemicals for research purposes. My work in statistical analysis using R and JMP allowed me to effectively present findings at academic conferences.* Assisted fellow researcher on fish seining/sampling, including dissection and gut content analysis to… Show more I contributed to ecological fieldwork, laboratory analysis, and statistical research to support environmental studies. I assisted in sampling fish and insects, collected biological data on Prothonotary Warblers, and handled hazardous chemicals for research purposes. My work in statistical analysis using R and JMP allowed me to effectively present findings at academic conferences.* Assisted fellow researcher on fish seining/sampling, including dissection and gut content analysis to better understand fish diets and habitat. * Assisted University professor with banding, blood sampling, massing, and physical measurements of Prothonotary Warbler adult females and nestlings, contributing to avian population studies. * Handled hazardous chemicals and created mixtures upon request, ensuring safety and precision in research procedures. * Performed statistical analyses using R and JMP, presenting findings at the VCU UROP Poster Symposium to share ecological insights. * Responsible for the working conditions of an aquatics laboratory, ensuring equipment was maintained and ready for research activities. * Sampled emergent aquatic insects using a Pennsylvania-style light trap, identifying all insects to Genus level for biodiversity research. Show less

I ensured the efficient management of all incoming and outgoing mail in compliance with federal standards. I also provided front-end support for international students and handled package scanning and processing using advanced tracking software. My additional responsibilities included substitute Janitorial Manager, where I oversaw maintenance tasks and room inspections.* Managed all incoming and outgoing mail to federal standards, ensuring compliance and timely delivery. *… Show more I ensured the efficient management of all incoming and outgoing mail in compliance with federal standards. I also provided front-end support for international students and handled package scanning and processing using advanced tracking software. My additional responsibilities included substitute Janitorial Manager, where I oversaw maintenance tasks and room inspections.* Managed all incoming and outgoing mail to federal standards, ensuring compliance and timely delivery. * Processed, scanned, and inspected packages, utilizing appropriate tools and procedures for accurate handling. * Served as front-end support and troubleshooting in an international students' dormitory, offering assistance with various inquiries. * Served as substitute Janitorial Manager, handling keyholding, maintenance dispatch, and room walkthroughs to ensure cleanliness and facility upkeep. * Utilized SendSuite Arrival to track and log packages, improving efficiency and ensuring accurate delivery records. Show less

I ensured the timely and safe delivery of goods while maintaining high customer service standards. I handled point-of-sale operations and assisted with stock and supplies, always addressing customer inquiries with professionalism and efficiency.* Assisted with delivery and stock of supplies, ensuring inventory was properly managed and delivered. * Handled and delivered goods in a fast, efficient, and safe manner, meeting customer needs and deadlines. * Tended to… Show more I ensured the timely and safe delivery of goods while maintaining high customer service standards. I handled point-of-sale operations and assisted with stock and supplies, always addressing customer inquiries with professionalism and efficiency.* Assisted with delivery and stock of supplies, ensuring inventory was properly managed and delivered. * Handled and delivered goods in a fast, efficient, and safe manner, meeting customer needs and deadlines. * Tended to customer inquiries and feedback, providing timely and helpful responses to ensure satisfaction. * Performed general P.O.S. operations, managing transactions and supporting the sales process. Show less