o Managed a medium to high paced retail store. Position consists of sales, customer service, scheduling, training, and payroll.

• Project Managero Assigned as a project manager working on Consumer Credit Counseling portfolios. The position consists of managing work flow and deadlines as well as overlooking about 8-10 system testers.• Software Testero Assigned to test the “SCOPE” project. Testing a new system that will replace the current system that Citi is using. Primary responsibility was to navigate the new system and to look for areas of opportunities and to contribute toward improvements.• Inbound/Outbound High Risk Collectoro Handled accounts that are flagged high risk to the business. Offered assistance and sales of benefits of paying on the account. Educated Customers about the benefits of good credit and utilized strong negotiation skills to obtain payments on Citibank accounts.