provides timely assistance to customers, resolving inquiries and issues across various channels. They ensure a positive experience by delivering efficient solutions and maintaining customer satisfaction. Manage Inquiries – Answer customer queries via phone, email, or chat.. Resolve Issues – Investigate and resolve customer complaints effectively.. Provide Product Info – Guide customers on products, services, and policies.. Process Orders – Assist with orders, returns, exchanges, and tracking.. Collect Feedback – Gather customer feedback for service improvement.. Maintain Records – Document interactions and resolutions in CRM systems.. Offer Technical Support – Troubleshoot basic issues or escalate as needed.. Escalate Complex Issues – Forward unresolved issues to senior teams.. Follow Up – Ensure customer issues are resolved and satisfaction is met.

. Develop Social Media Strategy – Create and implement social media plans aligned with business goals.. Content Creation – Design and curate engaging content for social media platforms.. Campaign Management – Run and monitor social media campaigns, promotions, and events.. Community Engagement – Respond to comments and interact with followers.. Analytics & Reporting – Track performance using analytics tools and optimize strategies.. Paid Advertising – Manage paid ads on platforms like Facebook, Instagram, and LinkedIn.. Trend Monitoring – Stay updated on social media trends and incorporate them into campaigns.. Brand Awareness – Increase brand visibility and generate leads via social media.. Influencer Collaboration – Partner with influencers for content and promotions.. Regular Reporting – Provide performance reports to the marketing team and management.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests.