As a Customer Success Manager specializing in Retail Sales and Operations, I leverage my expertise in seller management, revenue growth, and client retention to deliver exceptional business outcomes across global markets, including the US, UK, and Australia. I work closely with sellers to optimize sales strategies, enhance operational efficiency, & drive growth on platforms like Amazon & in retail environments- Revenue Growth: Drove annual revenue, achieving a 20% Quarterly increase by implementing targeted sales strategies & enhancing seller performance across global marketplaces- Seller Retention: Reduced churn & improved retention by recovering 5% of total revenue through personalized engagement and data-driven retention programs- Sales Optimization: Increased retail sales & Amazon Prime adoption through upselling & cross-selling strategies, significantly boosting seller visibility & product discoverability- Seller Onboarding & Engagement: Manage the onboarding process for new sellers, ensuring they understand platform capabilities, optimize listings, and implement sales strategies that drive revenue growth- Revenue & Sales Strategy Development: Develop & implement sales strategies that align with business goals, working closely with sales team to exceed sales targets across retail & online platforms- Client Retention & Growth: Utilize data-driven retention strategies to reduce churn, increase client loyalty, & promote long-term partnerships with sellers- Operations Management: Oversee the smooth execution of daily operations, ensuring seamless transitions from sales to post-sale support, improving operational efficiency- Market Expansion & Upselling: Drive market expansion by identifying new opportunities for upselling & cross-selling products, particularly on platforms like Amazon, ensuring sellers maximize their sales potential

- Specialist and Trained for Australia Market and Policies- Solving Concession Escalations- Proficient in Different OU- Skilled In Policy Abuse and Concession Prevention Policies

Assigned as Senior Lead Generation Executive for B2B International Sales- Conducted in-depth analytical research on potential business client support targeted campaigns optimized client engagement strategies and boosted sales by 20%.- Analyze market trends, research, and AMER & MENA regions' competitive landscape to identify growth opportunities for targeted prospects.- Generate category leads as MQL- Marketing Qualified, SQL - Sales Qualified Lead, HQL - Highly Qualified Lead, and BANT - Budget and Authorization Time Lead- Generate B2B sales leads on several campaigns tailored to diverse regions like MENA (Middle East and North Africa), AMER (Americas), and EMEA (Europe, Middle East, and Africa) involve a strategic approach with a deep understanding of each region's unique market dynamics and business practices for scoring prospects.- Execute targeted outbound campaigns, including cold calls and email outreach to engage decision- makers at prospective businesses- Reporting on lead generation campaigns' sales effectiveness to ensure that revenue efforts are aligned with business goals and continuously optimized for better performance by leveraging data- driven insights.- Qualifying inbound and outbound leads through detailed needs assessments and strategic conversations to ensure alignment with the company’s ideal customer profile. Maintained consistent follow-ups to nurture leads and convert them to sales-ready opportunities- Develop criteria for qualifying leads and work closely with the sales team to ensure a smooth hand of skills in various campaigns and specifications including global market- Well-maintained CRM ensures that the entire sales and marketing teams have up-to-date and accessible information, helping to create a seamless, efficient process from lead generation to higher conversion and for the delivery of B2B sales scored leads of campaigns

- Generated B2B sales leads across multiple campaigns tailored for regions such as MENA, AMER, and APAC, applying strategic insights into each region's market dynamics and business practices to score prospects effectively-Implemented a new data analysis methodology that resulted in a 15% improvement in projecttracking accuracy.- Generated leads categorized as MQL (Marketing Qualified Lead), SQL (Sales Qualified Lead), HQL(Highly Qualified Lead), and BANT (Budget, Authority, Need & Time)- Authority, Need, Timing), optimizing the lead qualification process for improved sales conversion.