At CelerityHat, my role is centered on bridging the gap between Independent Software Vendors (ISVs) and System Integrators (SIs), ensuring that both parties collaborate seamlessly to drive business success. By aligning the strengths of our ISV partners with the specific needs of SIs, I help streamline the path to successful deal closures. My focus is on fostering strategic partnerships that enable swift and effective implementation of technology solutions, ultimately enhancing the efficiency of the sales process and delivering superior outcomes for all stakeholders involved.

We are more than 20 years old Digital System Integrator focusing on creating business value for our customers by delivering a sustainable business outcome by using our proprietary 2i2 framework which is the combination of Pervasive IntegrationIntelligent Automation andInsights 360. Our innovative frameworks and accelerators helped Fortune companies across all the industries

Founded in 1990, Hexaware is a $ 793 Mn global IT services powerhouse with a 19999+ workforce & 34 global offices that specializes in delivering complex technology solutions in Cognitive technologies, Cloud, API, and Microservices, Automation, and Customer Experience Transformation.We are standing shoulder to shoulder with our customers while fighting against the world crisis and helping them with some visionary ideas:- Identifying Rapid Cost Savings areas: Short Term - Automation led quick wins within 4-12 weeks, Medium Term objectives releasing unproductive budgets in 3-9 months followed by Long Term Transformation objectives for maximizing overall savings with long-haul initiatives.- 30%-50% cost savings opportunities with Automation led Cloud Migration Platform enabling quick assessment (within 24 Hrs) of old Java & .Net applications on code inhibitors & quantum of change required to re-factor or re-host followed by 50 to 70 % automated containerization & cloud readiness transformation in 4-6 weeks!!!- 40%-60% reduction in TCO by Cloud Spend Optimization & Consumption-Based, Pay-as-you-Consume CloudOps model.- 30%-40% cost savings in Infrastructure Operations with the help of Infrastructure Automation Platform and 100+ BOTs from our library.- Improving CX's with the help of Contactless, Touchless experiences leveraging Digital Transformation & Next Gen Mobile Platforms

The focus of targeted marketing programs to drive awareness and interest in a company's products and/or services.Geography – North AmericaTarget Verticals – Travel, Transportation, Hospitality, Logistics, Manufacturing, Retail, Healthcare, ISV, Media & Entertainment, BFSI.Services – Infrastructure Management Services, ERP (SAP, Oracle, PeopleSoft), Business Intelligence,Big Data,Salesforce, Software Testing, Custom application development, Product Engineering services.• Setting up meeting for final level of deal closing the existing clients and the prospective clients.• Handling end to end closure and addressing the target audience and offer support to any kind of technical queries• Prospect, Educate, Qualify and Develop accounts to create sales ready leads for clients from IT Domain• Effectively articulate value proposition to key decision makers / Stake Holders and assess buying interests• B2B Appointment Setting with Key stakeholders.• Account management of existing customer base & nurture decision makers.• Indepth Market research involving the effective usage of social media,Directories, CRM platforms.• Continual tracking of both industry and company trends, and matching those service needs to the needs of our audience.• Planning sales, sales strategies and development for a particular account requiring IT services• Understand Business needs and funnel down to specific requirements of prospect clients.

My roles & responsibilities comprise of :* Profiling potential prospects, capturing market and customer intelligence* Profiling includes, scanning information, for companies across industries based on revenue, employee strength, vertical etc. and defining target companies.* Identifying the key stake holders.* Mapping IT Environment of the target companies. Identifying the "demand" and judging the scope.* Converting the right business opportunity.* Undertaking new initiates to meet the defined revenue targets for the client and giving a collaborative effort for closing initial pilot stages for the client.

• Understand business drivers, match those to our technology and clearly articulate complex solutions to prospective customers through a mature and sophisticated sales approach.• Setting up meeting for final level of deal closing with the existing clients and the prospective clients by understanding their requirements and proposing them the right fit solution befitting in all peripherals.• Account management for world class solutions, handling end to end closure and addressing any kind of technical queries, alongside assistance throughout their affiliation period.• Planning, monitoring numbers and achievement of overall targets by planning sales and development for a particular account.• Constant communication with key internal & external stakeholders at all levels.• Continual tracking of both industry and company trends, and matching those service needs to the needs of our audience.• Managing different promotion campaigns for the processes under the ambit of tele-marketing for the existing client base.• Ensuring impeccable quality delivery towards the customer in terms of information delivery and proposing the most suitable affiliated 3rd party Vendors to them.• Market research involved the effective usage of Linked In, business directories like Jigsaw, Hoovers and Zoom Info Microsoft Excel, SEO Tools and also learned to work on Sales force CRM.• Perform in team of all dedicated sales representative to cross-train and acquire team sales objectives for the key accounts in the company.• Proactive account management of existing customer base to ensure all needs are being satisfied, identification of growth opportunities for increased usage and upsell.

Performing a variety of tasks with a wide degree of creativity and latitude .Processing orders, prepares correspondence, and fulfilling needs of existing customers that are at risk of cancelling services or orders.Addressing complaints with the goal of increasing satisfaction and securing renewals or saves.Offering discounts or special deals as needed and within pre-established limits.Developing new strategies for customer retention activities.Responding to customer queries and address service complaints in a timely manner.Working with Sales Manager in implementing sales promotion activities.Tracking contracts that are soon to be expired and contact customers for renewals.Developing product presentations and demonstrations to customers.Analyze customer feed backs and develop new techniques to ensure customer retention.Providing excellent customer services and ensuring customer satisfaction.Building positive working relationships with customers for repeat businesses.Explaining customers about new products and benefits.Making sales calls to existing and new customers for business growth.Performing customer negotiations and reach a fair conclusion from both business and customer perspectives.