Huzefa Sarjan Email & Phone Number

Pune, Maharashtra, India

● Leading overall operations for the US team within Translation Operations services.● Managing team with liability for client and account management. Responsible for revenue generation, meeting revenue targets, team management and growth● Run, maintain, and analyze reports showcasing financial aspects, revenue and profitability for business growth and expansion● Working with a team of professional project managers based in India, the UK, and the US, aiming to deliver quality… Show more ● Leading overall operations for the US team within Translation Operations services.● Managing team with liability for client and account management. Responsible for revenue generation, meeting revenue targets, team management and growth● Run, maintain, and analyze reports showcasing financial aspects, revenue and profitability for business growth and expansion● Working with a team of professional project managers based in India, the UK, and the US, aiming to deliver quality services with respect to development and language needs of the client.● Forecasting and planning on the various accounts aligned to a turnover of 100k+ revenue per month● Responsible for growth and new business generation from new and existing clients● Plan for resources based on volume projection and current available head count and allocate responsibilities● Responsible for creating, updating, and maintaining projects schedule, gathering project related efforts from various teams and negotiate on the costs and turnaround time both with the client and other teams● Accountable for solving client queries/escalations and finalize the project including Budget, TAT, and other technical aspects. Provide timely updates to the client on deliveries and schedules, and work closely with engineering and production managers● Oversee language, media, and engineering teams to optimize production capacities across● Responsible for delivering projects as per clients’ expectation, achieving target levels of profitability, improving processes, and identifying opportunities to improve the projects● Arrange and attend conference calls with client’s as well as the technical team● Responsible for all communication (email and calls) with different departments involved (media, translations, account managers/sales, localization PMs located globally etc.)● Delivering final deliverables and organizing QA feedback/inputs at all stages of the project Show less

Pune, Maharashtra, India

Engaging with clients and other stakeholders to identify business goals and process improvement areas within the framework of business rules and ensure alignments with the development teams.• Based on inputs received, conducted business process analysis to identify key issues, gaps and needs in the sub processes within the knowledge base used by stakeholders for delivering customer service to end users.• Communicate client’s business requirements to team by… Show more Engaging with clients and other stakeholders to identify business goals and process improvement areas within the framework of business rules and ensure alignments with the development teams.• Based on inputs received, conducted business process analysis to identify key issues, gaps and needs in the sub processes within the knowledge base used by stakeholders for delivering customer service to end users.• Communicate client’s business requirements to team by constructing easy to understand data and process models.• Managed a team of 15 – 18 people and ensured all deliverables within their KPIs are met.• Responsible for weekly and monthly quality decks and sharing updates with the stakeholders to uphold standard processes and internal compliance policy adherence.• Conducted performance interventions for individuals as required to bridge gaps and increase the efficiency of the processes.• Identify process improvement opportunities and reconcile the knowledge base to ensure continuous process improvement. Show less

Pune, Maharashtra, India

- Oversaw store preparation and launch, from construction to opening.- Devised an effective inventory management system to ensure zero food wastage to reduce operating cost.- Designed and implemented a digital marketing strategy across different marketing channels. Managed external creative vendors for the timely development and rollout of marketing deliverables.- Partnered with online food delivery services to widen the customer base while optimizing partner costs.- Through the… Show more - Oversaw store preparation and launch, from construction to opening.- Devised an effective inventory management system to ensure zero food wastage to reduce operating cost.- Designed and implemented a digital marketing strategy across different marketing channels. Managed external creative vendors for the timely development and rollout of marketing deliverables.- Partnered with online food delivery services to widen the customer base while optimizing partner costs.- Through the digital marketing strategy, achieved approx. 1000+ organic hits to the café’s Google listing, with quarterly hits averaging at 5000+.- Maximized customer retention by ensuring superior customer service and product access.- Conducted financial analysis over the café’s day to day operations to determine the profitability potential and ensure a healthy return on investment for investors.- Achieved a breakeven within 4 months of café’s operational inception in a highly competitive business area: Undri. Show less

Pune, Maharashtra, India

- Researching organizations and individuals to identify new leads and potential new markets.- Corresponding with clients and potential clients to establish rapport and set up lasting and mutually beneficial partnerships.-Attending conferences, meetings and events to broaden the scope of business by identifying new avenues.-Engaging with internal research team to identify the different investment options and their associated risks involved.

Pune Area, India

• Direct sales to clients.• Generating leads and establishing relationships with Retail clients.• Planning and coordinating the sourcing of the entire product portfolio• Developing and implementing different sales/marketing strategies to boost overall sales.

Mba, Marketing, First Class

Bba, Marketing, First Class