Zsolt Nagy Email & Phone Number

Hungary

Hungary

Owner of the Phone and Chat Support product

Managing a team of 10 persons.

Provided IT support for LEGO employees.

Provided IT Support for LEGO employees

Hungary

• Providing operating system support for 2000 servers• Detecting, analysing and solving issues using Remote Desktop Connection (Windows Server 2003 / 2008 / R2 environment)• Monitoring incoming incidents• Performing changes (patching / updating drivers, firmwares)• Performing deployment orders (new installation and configuration of servers)• Keeping contact with the hardware providers (Fujitsu and HP systems)• Cooperating with other groups (Application, Storage, Monitoring)

Hungary

• Being one of the three team supervisors responsible for more than 70 technicians in 3 different locations (China, Germany, Hungary)• Cooperating with HR and the Operations Manager in questions on appropriate staffing levels• Conducting job interviews• Conducting employee performance reviews• Managing schedules (work assignments, shift rotations, employee trainings, vacations, breaks, overtime assignments, back-up for absent employees)• Making decisions driven by SLA requirements and business goals, such as initiating new processes, motivating team members, etc.• Scheduling and conducting team meetings• Coordinating the operation of the desk in cooperation with the Quality Control team, SLA-coordinators, and trainers• Various ad hoc duties

Hungary

• Providing worldwide support for the 3rd generation workshop system of BMW (over 4000 systems involved)• Detecting, analysing and solving issues using Remote Desktop Connection (Windows Server 2003 environment)• Monitoring through a central management interface• Patching configuration files (XML)• Keeping contact with the software and hardware providers (Fujitsu Primergy servers, HP desktop computers, Siemens measuring devices, Actia communication tools)• Being first point of contact in complex cases• Training newcomers; performing special tasks