Harry Robb Email & Phone Number

Gaithersburg, Maryland, United States

Guided customers through the continuing repair and billing process and timeline of repair in conversations via phone, text, and email, in in-person.Coordinated with technicians and insurance for repairs, and informed customers, rental companies, and adjusters of the updated delivery timetable. Entered or imported contractual documents including estimates of record, sublet invoices, receipts, and approved supplement documents. Negotiated for parts with customers and insurance companies. Organized documents for inspection by adjusters and examined approved documents for rate, repair-time, part changes, and repair process disparity. Populated relevant programs with appropriate information, wrote shared communication notes, scanned corresponding documents and email communications, and updated communication and process schedule. Coordinated with independent contractors for unique aspects of repair and service such as aluminum parts repair, frame alignments, or computer calibrations.Organized total loss paperwork, sent necessary documents to insurance for accounts receivable, and calculated final charges for delivery.Performed other duties necessary to delivering repaired property including washing cars, delivering vehicles to customer home or business, refunding overpayments, etc.

Gaithersburg, Maryland, United States

Greeted all customers and answered initial questions concerning check-in procedures and general timeline.Answered calls to share basic scheduling and procedural information or routed them to the correct teams and offices.Photographed 360 degrees of each vehicle for relevant information and damages according to contract. Prepared and organized documents for distribution to on-site teams and other locations.Recorded payments, filled out receipt forms, updated receivable lists, and prepared daily receipt journal to update and close related repair orders.Contacted third party payers for billing and approved contract documents and billing history.Collected, maintained, updated, distributed, and secured physical and digital file documents and materials through a variety of applications. Trained new hires for reception role and cross-trained coworkers on new functions in applications as our daily procedures evolved.

Falls Church, Virginia, United States

Provided excellent face-to-face service and addressed the needs of customers in a timely and effective manner.Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising products. Processed and filed delivery invoices for products delivered outside of store receiving hours. Distributed product from receiving area to sales floor or appropriate back-stock spaces. Received and sorted overnight deliveries for other teams and displays on the sales floor or sorted to appropriate back-stock spaces.Studied and complied with, or ensured compliance of, established procedures, including Weights and Measures, health and sanitation, and safe work practices. Transitioned into a new organization strategy according to corporate procedure.Stocked and cleaned shelves, bins, and food preparation areas. Maintained a clean and sanitary working and shopping environment; maintained equipment in accordance with WFM cleanliness and safety standards. Immediately reported safety hazards and violations. Checked product to ensure it meets WFM quality standards.Performed other duties as assigned by store, regional, or national leadership.

Fairfax

Provided excellent customer service in multiple areas of the store.Organized product to ensure customers were able to locate all they needed and refreshed shelves, bins and displays to keep displays full. Coordinated in teams to move freight to the floor and stock the shelves and overhead storage safely and effectively. Organized storage on the floor and in the receiving area to maintain maximum efficiency for the next shift.Obtained certification to operate four lift vehicles for use in the store according to safety codes.Processed waste and returns and used delivery schematics to make a plan to receive the delivery. Multi-tasked across departments and cooperated with team members to finish all projects.Used correct equipment when lifting and cleaning hazardous solid, liquid, and gaseous wastes, cleaned receiving area and sales floor, and properly labeled hazardous waste containers.

Fair Lakes

Greeted every visitor and offered customer service in all departments, in-person and on the phone.Located in-store merchandise, made relevant recommendations, and offered to order out-of-stock items for the customer.Answered questions about release dates and authors, and alerted customers to sales and upcoming events.Operated a point-of-sale while upselling featured items and memberships.Answered questions about Barnes and Noble services and electronic devices.Identified frequent customer requests and key titles to be added to an order list for store purchasing.Protected proprietary information of company, store, and customers. Refilled featured locations and organized cluttered merchandise ensuring the store was easily shoppable for customers.Received shipments of books, music, and toys, unpacked and sorted merchandise to be stocked the next day, and filled product location according to merchandising guidelines.Recorded damages and packed returns for shipping. Received items in detail and reported inaccurate counts of merchandise.Prepared and shipped product store-to-store as required to fulfill customer requests.

Bachelor'S Degree, Writing, General

Biology/Biological Sciences, General