Hans Vriends Email & Phone Number

Nijmegen, Ge, Nl

Zoetermeer, South Holland, Netherlands

Responsible for the Workforce Transformation in the Autonomous Operation Program of KPN

Zoetermeer

Responsible for:* Transfer of a part of the KPN Security Portfolio and staff from KPN Security to the regular KPN delivery units* Organisational Design & Restructuring of KPN Security together with PwC * Leadership Team member of Portfolio & Solutions for knowledge transfer and implementation of the change* Consultant in KPN System Integrator strategy

Responsible for:* Architecture Development and alignment with KPN Business Market* Development of Business Reporting and streamlining of Business Support Systems* Development of way-of-working for KPN Security

* Design of the Operating Model for KPN Security (450 fte) after acquisition of DearBytes and Q-Sight* Migration of all Business IT Systems (ERP, CRM, Service Mgt) to a single IT Landscape* Align KPN Security with the KPN Business Market architecture

Delft Area, Netherlands

Responsible for a team of 50 FTE consisting of * Service Managers* Process Managers* Architects* Project Managers* Business Consultants

* Develop Architecture for KPN's Security Portfolio for automated sale, delivery, service and billing* Development of Security Integration unit of Security Operations (40 FTE)

The Hague

* Design, Build and Operate the KPN Sales Academy for all Sales in het Corporate and Large Enterprise Segments (600 FTE)

The Hague Area, Netherlands

* Design of the One Stop Shop for all internal IT Delivery for all KPN Employees* Implementation of the One Stop Shop Principles

The Hague Area, Netherlands

* Responsible for all Netco ITIL Processes in a team of 30 FTE* Integration of the Process Departments and the ITIL Processes for IT and TI* Development of the One Stop Shop principle for all internal IT Delivery

Zoetermeer

• Project Manager in the integration programme of KPN Corporate market and KPN Business Market. Responsible for the Go-to-market process and customer communication• Program Manager in the restructuring programme “Sales Efficiency”. Responsible for advisory report and implementation outline of this programme for KPN Corporate Market Sales force (800 fte)• Program Manager in the restructuring programme “Effective Organisation KPN Corporate Market”. Responsible for the design & implementation of the new organisational outline for KPN Corporate Market (8200 fte)

• Program Manager for the organisational integration of all managed LAN and managed IPT services organisations in the KPN/Getronics organisation• Program Manager for the integration and reorganisation of Getronics Datacenter & Hosting Services (1250 fte) and KPN Application Management Services (350 fte) to Getronics Data Centers (1050 fte). • Program Manager for the overall improvement programme for Getronics Data Centers in 2010 & 2011

• Responsible for the development of strategic engagement model for Getronics Consulting• Development of masterclasses for the strategic sales of top 30 accounts of Getronics on understanding customer business models, and building strategy on these models.• Project manager for internal competence development for management & senior consultants on presentation skills• Responsible for the development of strategic relationships for 12 clients in banking, industry and public sector• Lecturer at the Getronics Consulting Academy in Governance, Sales, Systems Theory & Organisation Theory. • Design and execution of the Strategic Account Planning for the top 50 customers of Getronics

• Manager of 24 Senior Business Consultants & Architects• Practice Lead for IT Service Management• Practice Lead for Architecture• Co-Author of Strategy 2008 – 2010 Getronics PinkRoccade Professional Services & Consulting (1400 employees)• Lead Consultant several strategic engagements• Lecturer in the Getronics PinkRoccade IT Service & Performance Academy in Governance, Systems Theory & Organisation Theory.

• Advisory work on IT Governance, IT organisation and IT Service Management for clients including ING IT OPS, Shell GITI & KPN IT NL.• Strategic Renewal of PinkRoccade proposition on IT Management• Implementation of the PinkRoccade IT Service & Performance Academy• Lecturer in the Getronics PinkRoccade IT Service & Performance Academy in Governance, Systems Theory & Organisation Theory. • Participation in the IT Governance Association

• Program Manager responsible for the development and implementation of the architecture, IT organisation and IT Processes for Deloitte Cyber Centre in the Netherlands (2003)• Program Manager responsible for the design and implementation for the new .Net IT Management organisation for PGGM including the selection of employees (2001-2002)• Program Manager responsible for the Redesign and improvement of Service Level Management, Cost Management , Quality Management, HR-processes and Service Support processes for KLM Ground Services IS (2000 - 2001)• Program Manager responsible for the selection process of a new IT outsourcer, the transition process to the new outsourcer, migration the a new infrastructure platform and the new IT Service Concept for Berenschot (1999-2001)

• Several assignments as project manager and consultant in IT Service Management implementations

Postmaster It-Auditing & Advisory

Business Model Innovation

Mba, European Executive Mba

Managing Partnerships & Strategic Alliances Programme

International Management Programme

Creating Value Through Financial Management Program

Master, Chemistry