Hans Vriends Email & Phone Number

Zoetermeer, South Holland, Netherlands

Responsible for the Workforce Transformation in the Autonomous Operation Program of KPN

Zoetermeer

Responsible for:* Transfer of a part of the KPN Security Portfolio and staff from KPN Security to the regular KPN delivery units* Organisational Design & Restructuring of KPN Security together with PwC * Leadership Team member of Portfolio & Solutions for knowledge transfer and implementation of the change* Consultant in KPN System Integrator strategy

Responsible for:* Architecture Development and alignment with KPN Business Market* Development of Business Reporting and streamlining of Business Support Systems* Development of way-of-working for KPN Security

* Design of the Operating Model for KPN Security (450 fte) after acquisition of DearBytes and Q-Sight* Migration of all Business IT Systems (ERP, CRM, Service Mgt) to a single IT Landscape* Align KPN Security with the KPN Business Market architecture

Delft Area, Netherlands

Responsible for a team of 50 FTE consisting of * Service Managers* Process Managers* Architects* Project Managers* Business Consultants

* Develop Architecture for KPN's Security Portfolio for automated sale, delivery, service and billing* Development of Security Integration unit of Security Operations (40 FTE)

The Hague

* Design, Build and Operate the KPN Sales Academy for all Sales in het Corporate and Large Enterprise Segments (600 FTE)

The Hague Area, Netherlands

* Design of the One Stop Shop for all internal IT Delivery for all KPN Employees* Implementation of the One Stop Shop Principles

The Hague Area, Netherlands

* Responsible for all Netco ITIL Processes in a team of 30 FTE* Integration of the Process Departments and the ITIL Processes for IT and TI* Development of the One Stop Shop principle for all internal IT Delivery

Zoetermeer

• Project Manager in the integration programme of KPN Corporate market and KPN Business Market. Responsible for the Go-to-market process and customer communication
• Program Manager in the restructuring programme “Sales Efficiency”. Responsible for advisory report and implementation outline of this programme for KPN Corporate Market Sales force (800 fte)
• Program Manager in the restructuring programme “Effective Organisation KPN Corporate Market”. Responsible for the design & implementation of the new organisational outline for KPN Corporate Market (8200 fte)

• Program Manager for the organisational integration of all managed LAN and managed IPT services organisations in the KPN/Getronics organisation
• Program Manager for the integration and reorganisation of Getronics Datacenter & Hosting Services (1250 fte) and KPN Application Management Services (350 fte) to Getronics Data Centers (1050 fte).
• Program Manager for the overall improvement programme for Getronics Data Centers in 2010 & 2011

• Responsible for the development of strategic engagement model for Getronics Consulting
• Development of masterclasses for the strategic sales of top 30 accounts of Getronics on understanding customer business models, and building strategy on these models.
• Project manager for internal competence development for management & senior consultants on presentation skills
• Responsible for the development of strategic relationships for 12 clients in banking, industry and public sector
• Lecturer at the Getronics Consulting Academy in Governance, Sales, Systems Theory & Organisation Theory.
• Design and execution of the Strategic Account Planning for the top 50 customers of Getronics

• Manager of 24 Senior Business Consultants & Architects
• Practice Lead for IT Service Management
• Practice Lead for Architecture
• Co-Author of Strategy 2008 – 2010 Getronics PinkRoccade Professional Services & Consulting (1400 employees)
• Lead Consultant several strategic engagements
• Lecturer in the Getronics PinkRoccade IT Service & Performance Academy in Governance, Systems Theory & Organisation Theory.

• Advisory work on IT Governance, IT organisation and IT Service Management for clients including ING IT OPS, Shell GITI & KPN IT NL.
• Strategic Renewal of PinkRoccade proposition on IT Management
• Implementation of the PinkRoccade IT Service & Performance Academy
• Lecturer in the Getronics PinkRoccade IT Service & Performance Academy in Governance, Systems Theory & Organisation Theory.
• Participation in the IT Governance Association

• Program Manager responsible for the development and implementation of the architecture, IT organisation and IT Processes for Deloitte Cyber Centre in the Netherlands (2003)
• Program Manager responsible for the design and implementation for the new.Net IT Management organisation for PGGM including the selection of employees (2001-2002)
• Program Manager responsible for the Redesign and improvement of Service Level Management, Cost Management, Quality Management, HR-processes and Service Support processes for KLM Ground Services IS (2000 - 2001)
• Program Manager responsible for the selection process of a new IT outsourcer, the transition process to the new outsourcer, migration the a new infrastructure platform and the new IT Service Concept for Berenschot.

• Several assignments as project manager and consultant in IT Service Management implementations

Postmaster It-Auditing & Advisory

Business Model Innovation

Mba, European Executive Mba

Managing Partnerships & Strategic Alliances Programme

International Management Programme

Creating Value Through Financial Management Program

Master, Chemistry