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PMO Analyst

• Agree cross departmental project requirements, designs, scope, phases, and milestones.• Create/maintain project documentation inc. plans utilising agreed templates and MS Professional.• Manage deliverables, resources, budgets and costs through project plans, reports and documents.• Plan, produce and present at project meetings to varying audiences including senior stakeholders.• Create project logs and follow processes for; RAID, decisions, change requests and lessons learnt.• Utilise Microsoft Teams for project site, meetings, tasks, deadlines, and communications.• Create and maintain a detailed MS plan including a clear view of critical paths.• Lead on complex delivery challenges across multiply delivery teams/departments and 3rd parties.• Manage stakeholder challenges inc. requirements, budgets always ensuring transparency.• Escalate issues regarding timescales, resources, budgets to relevant senior stakeholders. • Ensure disaster recovery and stakeholder comms are in place.

• Manage the successful implementation and tracking of the Stage Gate process.• Create and maintain logs including lessons & wins, actions, decisions and stage gates.• Track and evaluate progression against milestone achievements.• Produce & present reports for Stage Gate status updates and lessons learnt evaluation.• Produce training guides, process maps and Prince2 aligned project document templates.• Resource plan and complete supplier contract reviews/renewals.• Coach team through workshops and carry out lessons learnt sessions for continual improvement

• Co-ordination of timely and accurate programme & project reports against KPIs and objectives. • Embed best standards and governance to support successful programme delivery.• Produce training guides and process maps for key activities to increase P3M3 maturity level.• Design Power Bi training guides and plans to support and deliver staff training.• Embed and support stakeholder awareness through communication, training and workshops.• Encourage collaborative team working and sharing of best practice.

• Design training for over 5,400 staff across 115 sites including creation of 50 learning packages.• Create training and communication strategies including training needs analysis and delivery plans.• Analyse system referrals and data collation to inform performance and decision-making reporting.• Track and evaluate progression against milestone plans for weekly reporting purposes.• Collaborate with stakeholders to support the transition and meet the KPIs and objectives.

• Lead on the implementation of a Programme Office function within the S&P directorate.• Establish and embed governance frameworks supporting company KPIs and programme delivery.• Manage and coordinate programme reports, resource and communication plans.• Introduce RAID, change control and milestone delivery tracking to enable decision making.• Build collaborative relationships with all stakeholders to support PMO set up.• Coach and train team members to ensure knowledge transfer and upskill of existing staff.

• Manage governance frameworks for IT projects within the legal sector.• Establish and manage effective documentation controls and processes streamlining delivery.• Lead and report on project health check evaluations, in line with P3M3 standards.• Enhance collaborative working, best practice and lessons learned across stakeholder groups.• Produce high quality timely management project delivery reports by liaising with project teams.• Manage resource plans to optimise portfolio delivery in line with the financial budget and KPIs.

• Manage governance frameworks for IT projects/programmes within the insurance sector.• Produce monthly programme reports to enable decision making and recommendations.• Lead, support and promote continual improvements of controls, processes and standards.• Analyse RAID, change control and lessons learned logs to support programme management.• Establish and manage effective financial and resource planning controls. • Develop KPIs and metrics to support and enhance programme and portfolio performance reporting.• Create management reports, complete health checks and track against P3M3 standards.• Manage programme delivery to optimise and enable decision making and meet KPIs.

• Coach and support a team of 12 customer service advisors and technical experts.• Embed processes and best practice to support quality improvements and customer care.• Record and manage absence, time keeping, 121s and performance development plans.

• Coach and support a team of 8 work-placed trainers who provide comprehensive training sessions. • Observe training sessions to support quality improvements and embed best practice.• Support the identification of training needs and development of fit for purpose training modules.• Record and manage absence, time keeping, 121s and performance development plans.