Albert Hwang Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

• Responsible for providing Life and Living Benefit solutions to the Brokerage channel. Daily operations consist of product training, client and sales consultations, hosting product webinars and seminars, and supporting.
• Foster relationships with advisors and brokers to work collaboratively to create unique plan designs for the client
• Continually seek and develop leads with brokers through group… Show more Responsible for providing Life and Living Benefit solutions to the Brokerage channel. Daily operations consist of product training, client and.
• Continually seek and develop leads with brokers through group, individual and case study meetings
• Facilitate product webinar presentations for clients across Canada
• Analyze RBC competitive positioning and promote value of RBC Insurance’s suite of products to clients

Toronto, Canada Area

• Responsible for branch level risk management control and managing a team of 18 direct reports. Instrumental in exceeding quarterly fraud prevention goals weekly orchestrated role play exercises with reporting team..
• Delivered and conducted presentations to VP’s and Executives on Fraud trends and NFDG’s processes and procedures
• Implemented new initiatives and process enhancements
• Provided consistent training to ensure Contact Centre metrics and Service Partner Agreements were met
• Conducted coaching sessions with individual team members to provide regular feedback and reinforce the consistent use of “client first” principles
• Proactively identified and recommended solutions to recurring errors and service gaps - acted as a referral point/Subject Matter Expert Show less

Toronto

Proactively called leads to discuss current investment portfolios and arrange meetings for financial review. Daily reviews of RBC’s and 3rd party funds and investment products to ensure sound financial advice. Anchor clients to build relationships with RBC in efforts to bring new business and maintain future business. Build partnerships with CSR’s.

Toronto, Canada Area

• Led, managed, and developed the front line Customer Service team, which consisted of 14 representatives to achieve branch sales goals while maintaining a superior client experience. Championed customer loyalty.
• Coached sales and service staff on identifying new sales… Show more Led, managed, and developed the front line Customer Service team, which consisted of 14 representatives to achieve branch sales goals while.
• Coached sales and service staff on identifying new sales opportunities by developing a client portfolio review process prior to clients initial visit
• Supported Account Managers in the account opening process and provided financial advice on investments
• Was appointed the position of sales coach to help provide sales ideas and drive numbers
• Create training and developmental program and calendar for new hires

Mississauga, Ontario

• Coached and developed a high performing team of 25 direct reports. Determined areas for improvement and prepared action plans for improvement. Accountabilities included tracking of daily/weekly sales reports and.
• Recognized on several occasions for having top sales team with best attendance and productivity levels
• Forecasted achievable per head weekly goals
• Weekly meetings and… Show more Coached and developed a high performing team of 25 direct reports. Determined areas for improvement and prepared action plans for improvement. Accountabilities included tracking of.
• Weekly meetings and daily huddles to discuss product knowledge, objection handling, operational procedures, and concerns of staff
• Partnered closely with work force management team, HR, and Manulife to provide meaningful and timely feedback to direct reports Show less

Bachelor'S Degree, Information Technology

Education record