Harsh Wardhan Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

- Piloted and led 50+ high-complexity customer engagements with the C-suite and leadership teams of high-value customers globally, which led to tangible individual impact of $XXXM+ commit value and drove $XXM+ revenue—using a Design Thinking approach to unlock business value and drive transformation.- Applied UX methods for multiple user and stakeholder personas to deeply understand the problem and develop solutions. (Methods including but not limited to user journey mapping, persona development, qualitative research and synthesis) Prioritized and created solution roadmaps to meet the business metrics.- Co-developed and scaled the customer-facing innovation program - CSAW, a highly successful engagement for Google Cloud Sales in the Americas.- Drove business growth through internal advocacy, road shows, client management, and cultivating relationships with stakeholders and sellers in North American, LatAm, and EMEA regions.- Directly managed and mentored Cloud Technical Residents and provided principal oversight for creating and developing the Innovation Playbook, the team's first foray into DIY / scaling of the program. - Consistently improved the process and evolved the innovation engagement offerings to meet customers' needs better. Developed more flexible, responsive offering models, including agile, leaner engagement models, "branch" programs, and remote and hybrid workshop delivery.- Co-developed an operational framework and a cultural model to enable organizations to create high-performance, innovation-driven teams for sustainable, repeatable, and substantial business growth.- Formally acknowledged for extraordinary teamwork and collaboration by stakeholders and leadership, with contributions recognized as "absolutely critical" to getting the program to the next level. - Consistently sought-after thought leader and speaker for executive briefings on innovation and Design Thinking.

Mountain View, Ca, Us

- Conducted research and led customer workshops with C-level executives of GCP customers.- Collaborated with solution managers, engineers, and cross-functional stakeholders to synthesize learnings and insights.- Designed end-user experiences for users in specific industry verticals -healthcare, retail, financial services, etc.- Developed user-centered demos for enterprise-grade cloud solutions that leverage Google's GCP.

Dearborn, Michigan, Us

Developed now, near, and far innovation strategy for the company’s heritage brands. - Project Lead: Planned, managed, and executed projects with design thinking process integration.- Design Strategy: Used human-centered design research to inform and develop now near and far innovations.- Stakeholder engagement and management: Collaborated closely with Ford’s leadership, planners, marketers, and engineers to effectively integrate innovations into the business strategy and product cycle plan.- Workshop design and facilitation: Led the design and facilitation of in-person and online workshops with multiple stakeholders, including Ford’s senior leadership, at different stages of the projects.- Research and synthesis: Collaborated with researchers to uncover our current and future customers’ mindsets and identify opportunity areas for the business. Led analysis and synthesis of findings to create design principles and concepts for products and services.

London, Gb

Innovation system design and prototyping: - Designed and constructed early prototypes of an innovation system as part of the Finablr Innovation Program.- Innovation Playbook:Produced detailed reports and documentation to track progress, identify areas for improvement, and provide guidance for future development.Research: - Collaborated closely with the Finablr innovation team to identify user journeys, innovation tools, engagement models, and collaboration protocols.- Conducted robust research to ensure the system's usability and effectiveness for end-users.Project Delivery: - Demonstrated a commitment to meeting project timelines and delivering high-quality work to the Finablr innovation team.Stakeholder Management: - Maintained open lines of communication throughout the project to ensure all stakeholders were informed and involved in decision-making processes.About Finablr: Finablr is a global financial platform that empowers full-service payments, FX, and MTO experiences through an omnichannel strategy. Composed of six globally recognized and trusted brands, the Finablr platform has a presence in 160+ countries and powers over $100B in transaction volume annually.

Chicago, Illinois, Us

Joint research project, UIC Institute of Healthcare Delivery Design in partnership with IIT Institute of Design and Steelcase. Alpha-Beta-Clinic is the Institute’s testing pipeline in which new concepts are reviewed and refined through a three stage progression: early stage concepts are evaluated and improved on by patients and clinical staff in a lab setting (alpha); refined concepts are tested in situ in exam rooms located in a clinical research space, using remote video ethnography to build evidence that concepts are promoting a desired behavioral/performance change (beta); finished models are tested at scale in an outpatient setting in which patients, staff and clinicians are using the solutions in an everyday context (clinic). The end result is evidence-based designs that are shown to change care experiences between patients and providers. The target is understanding the role of healthcare furniture and space to improve patient/provider interactions and better position patients as partners in their care.

Chicago, Illinois, Us

Conducted research and synthesis for 2019 Pathways Study, which was jointly initiated by IIT Institute of Design and Sylver Consulting along with the industry partners Capital One, Ford, Google, Philips, Salesforce, and VMLY&R. The study resulted in a report published by IIT Institute of Design - "Lead With Purpose." which was featured in articles by Fortune and Fast Company. The report seeks to reveal the functional role design can play in achieving business and organizational success.­­Featured in Fortune, February 3, 2020: https://fortune.com/2020/02/03/corporate-design-strategy-integration/Featured in Fast Company, April 21, 2020https://www.fastcompany.com/90487486/we-know-design-matters-to-business-heres-how-to-leverage-it

Chicago, Illinois, Us

Conducted research and created prototypes for exploring the potential value of intelligent agents and artificial intelligence to optimize the user experience of the dCAPE (digital CHICAGO Asthma Plan for Everyone) application. This project aims to support caregivers in identifying and avoiding the risk of asthma attacks in children. We are analyzing secondary literature on intelligent agent interaction, conducting primary research with participants, and developing concepts and prototypes.

New York, Ny, Us

Conducted primary research with the in-house research-strategy and the real estate team to define opportunity areas for the upcoming Convene locations in Chicago.

New York, Ny, Us

Collaborated with the Product Manager and Computer Engineers,Performed interviews and contextual inquiries to understand user behavior and needs,Developed a framework to perform the analysis of the current version of their digital product,Created strategies and design recommendations for the next update.

Chicago, Illinois, Us

Graduate Teaching Assistant for the subject of Digital Service Design. Mentored students on the topic of using Human-Centered Design for innovation in the digital space, assisted the instructors with design critique sessions and course administration.

Chicago, Illinois, Us

Worked with NetworkID team to enhance the networking experience of ID students with alumni and industry leaders in design roles. Established connection with companies to organize and facilitate design studio tours, meetings and interactions.

- Designed the user experience for Scra2ch(dot)com, a website that would be accessed by around 20,000 nail-artists from around the world. - Co-created the experience strategy for the company. Website launch resulted in a five-fold increase in the online community size of Scra2ch.

- Created user experience for Android applications and responsive websites based on the research. - Co-led primary research to inform product design development.- Designed brand identities for startups & companies. Developed 360 degrees VR experiences for architectural and interior design projects.

In

Design and planning, 3D Visualization, Concept development.

UI Design, developing brand identity for various android applications and graphics design for social media marketing of the same. Highlight: chelseaseason.com, Game Has Just Begun, My Net Wealth

Worked as an architectural and elevation designer for 85+ residential and commercial projects.

Master'S Degree, Design Research, Strategy & Innovation

Disruptive Innovation Strategy

Bachelor Of Architecture (B.Arch.), Architectural Design